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Chatwoot develop - #2

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ShariqueAhmedAtoa merged 1286 commits into
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Pull Request Template

Description

Please include a summary of the change and issue(s) fixed. Also, mention relevant motivation, context, and any dependencies that this change requires.
Fixes # (issue)

Type of change

Please delete options that are not relevant.

  • Bug fix (non-breaking change which fixes an issue)
  • New feature (non-breaking change which adds functionality)
  • Breaking change (fix or feature that would cause existing functionality not to work as expected)
  • This change requires a documentation update

How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide instructions so we can reproduce. Please also list any relevant details for your test configuration.

Checklist:

  • My code follows the style guidelines of this project
  • I have performed a self-review of my code
  • I have commented on my code, particularly in hard-to-understand areas
  • I have made corresponding changes to the documentation
  • My changes generate no new warnings
  • I have added tests that prove my fix is effective or that my feature works
  • New and existing unit tests pass locally with my changes
  • Any dependent changes have been merged and published in downstream modules

iamsivin and others added 30 commits April 16, 2025 12:21
# Pull Request Template

## Description

This PR resolves a Chrome-specific rendering bug where emojis in the
`<textarea>` of the reply box display a shadow or different color tone
when placed at the start of the input without a leading space.

**Solution:** Removed the border-radius from the textarea in the Reply
box component, which resolves the rendering issue in Chrome

**Cause:** This appears to be a Chrome rendering bug related to how
border-radius is handled on form elements, especially with emojis. The
exact cause is unclear, but there is some known issue
[Chromium Issue 40333458](https://issues.chromium.org/issues/40333458)
[Related Chromium
Duplicates](https://issues.chromium.org/issues/40333458/dupes)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screen recording

**Before**


https://github.com/user-attachments/assets/618de129-5631-4c7c-ab0b-7188b83c6bf1

**After**


https://github.com/user-attachments/assets/bb3adcbe-e603-4792-a8fd-51501d284c78





## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template

## Description

This PR includes updating the PDF text color from Ruby to Slate for
improved readability

## How Has This Been Tested?

### Screenshots
**Before**

| Dark Mode | Light Mode |
| ------------- | ------------- |
| <img width="258" alt="image"
src="https://github.com/user-attachments/assets/6124c69d-8bf1-47f3-9a06-eeb21dbedbb2"
/> | <img width="258" alt="image"
src="https://github.com/user-attachments/assets/d0f2b90b-6796-45ae-a02a-05c07246d25c"
/> |


**After**

| Dark Mode | Light Mode |
| ------------- | ------------- |
| <img width="258" alt="image"
src="https://github.com/user-attachments/assets/c0285062-83b6-49d5-bdb0-2aebf977cf74"
/> | <img width="258" alt="image"
src="https://github.com/user-attachments/assets/6b153d45-ee8d-42ac-a863-0fa8b294a21b"
/> |


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
We have added warnings for existing Instagram messenger inboxes via
chatwoot#11303. There is an issue with
finding the correct Instagram/messenger inbox. This PR will fixes that
issue.
…hatwoot#11305)

# Pull Request Template

## Description

This PR changes to translation to properly handle different content
types during translation.

### Changes

1. **Email translation with HTML support**
   - Properly detects and preserves HTML content from emails
   - Sets `mime_type` to 'text/html' when HTML content is present

2. **Email translation with plain text support**
   - Falls back to email text content when HTML is not available
- Sets `mime_type` to 'text/plain' when HTML is not available and
content type includes 'text/plain'

3. **Plain message with plain text support (Non email channels)**
   - Sets `mime_type` to 'text/plain' for non-email channels
- Fixes an issue where Markdown formatting was being lost due to
incorrect `mime_type`
   
**Note**: Translation for very long emails is not currently supported.

Fixes
https://linear.app/chatwoot/issue/CW-4244/translate-button-doesnt-work-in-email-channels

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

**Loom video**

https://www.loom.com/share/8f8428ed2cfe415ea5cb6c547c070f00?sid=eab9fa11-05f8-4838-9181-334bee1023c4


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
…chatwoot#11276)

- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots

## Video 





https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
…woot#11315)

When we send text with attachments on Instagram, Instagram treats text
and attachments as separate messages. However, Chatwoot keeps them as a
single message. Since Instagram sends echo events for each message, this
can create duplicate messages in Chatwoot. To prevent this, we will send
text and attachments as separate messages.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
…woot#11320)

- deprecated report_v4 feature flag
- remove the gating logic so new reports is available by default
- make search_with_gin an internal feature flag
…oot#11321)

- Updates ACCOUNT_LEVEL_FEATURE_DEFAULTS installation config to enable
chatwoot_v4
- Enables chatwoot_v4 for all existing accounts in batches of 100
- Clears GlobalConfig cache after update
- Move instagram channel from  `internal` to  general availability
# Pull Request Template

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
…ns (chatwoot#11329)

We have added warnings for existing Instagram messenger inboxes via
chatwoot#11303. However, an issue arose
where warnings were incorrectly displaying for messenger conversations.
This PR resolves that issue.
## Description

Fixed a typo in the `CampaignConversationBuilder` class.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Verified that the typo fix does not affect functionality by running the
existing test suite.

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] New and existing unit tests pass locally with my changes

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
)

# Pull Request Template

## Description

This PR fixes the CC/BCC field reset issue on activity action.
Fixes
[CW-4256](https://linear.app/chatwoot/issue/CW-4256/emails-added-in-cc-and-bcc-disappears-when-you-click-on-assign-to-me),
chatwoot#5234

### Cause of the Issue
Previously, the CC and BCC fields in the reply box were being reset
whenever a conversation activity occurred (such as assignment, status
change, etc.). This happened because watchers on the current chat
messages array and current chat object would trigger
`setCCAndToEmailsFromLastChat` even when the last message was an
activity or system message, not a real email.

### Solution

- The updated logic ensures that the CC and BCC fields are only set
under the following conditions:
   **1**. Switching to a new conversation.
**2**. In the same conversation, only if the last message is not an
activity (i.e., only for actual emails).

- It uses the `lastEmail` computed property, which filters out private
and activity messages, ensuring only real email context changes update
the fields.
- This prevents user-entered `CC/BCC` values from being cleared after
system events (e.g., assignments or status changes), while still
updating the fields correctly when relevant messages are received.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video
**Before**

https://www.loom.com/share/2ec50dd1c0ed4eaf9170465274bea41e?sid=cc8b88cb-fd39-473a-8df3-78a242c8407b

**After**

https://www.loom.com/share/17fd2d96d5d84a049dcbf20d401d2ada?sid=8949ad48-7769-49d2-92c5-267da8c60d6e



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
**Before**
![CleanShot 2025-04-17 at 22 53
28@2x](https://github.com/user-attachments/assets/00841dd1-ca1f-47b3-9972-6c9100bd2291)

![CleanShot 2025-04-17 at 22 53
46@2x](https://github.com/user-attachments/assets/648a4770-3aea-4b84-9456-6941744a4d65)


**After**
![CleanShot 2025-04-17 at 22 50
40@2x](https://github.com/user-attachments/assets/d37250fd-5400-4548-82f4-ab0c3b417b3a)
![CleanShot 2025-04-17 at 22 50
47@2x](https://github.com/user-attachments/assets/ca611297-8dd0-4bd9-b6b6-02660c252aa9)

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
- Audited message characters across all channels.
- Replaced `isAInstagramChannel` with `isAnInstagramChannel`
# Pull Request Template

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Bumps [vite](https://github.com/vitejs/vite/tree/HEAD/packages/vite)
from 5.4.17 to 5.4.18.
<details>
<summary>Release notes</summary>
<p><em>Sourced from <a
href="https://github.com/vitejs/vite/releases">vite's
releases</a>.</em></p>
<blockquote>
<h2>v5.4.18</h2>
<p>Please refer to <a
href="https://github.com/vitejs/vite/blob/v5.4.18/packages/vite/CHANGELOG.md">CHANGELOG.md</a>
for details.</p>
</blockquote>
</details>
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/vitejs/vite/blob/v5.4.18/packages/vite/CHANGELOG.md">vite's
changelog</a>.</em></p>
<blockquote>
<h2><!-- raw HTML omitted -->5.4.18 (2025-04-10)<!-- raw HTML omitted
--></h2>
<ul>
<li>fix: backport <a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/19830">#19830</a>,
reject requests with <code>#</code> in request-target (<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/19831">#19831</a>)
(<a
href="https://github.com/vitejs/vite/commit/823675baff2bd6809c74ba2d9acca0327923a54f">823675b</a>),
closes <a
href="https://redirect.github.com/vitejs/vite/issues/19830">#19830</a>
<a
href="https://redirect.github.com/vitejs/vite/issues/19831">#19831</a></li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="https://github.com/vitejs/vite/commit/731b77d19d36f5682a5441b49cb2f6473389ad99"><code>731b77d</code></a>
release: v5.4.18</li>
<li><a
href="https://github.com/vitejs/vite/commit/823675baff2bd6809c74ba2d9acca0327923a54f"><code>823675b</code></a>
fix: backport <a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/19830">#19830</a>,
reject requests with <code>#</code> in request-target (<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/19831">#19831</a>)</li>
<li>See full diff in <a
href="https://github.com/vitejs/vite/commits/v5.4.18/packages/vite">compare
view</a></li>
</ul>
</details>
<br />


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# Pull Request Template

## Description

This PR resolves the issue where the focus outline for the standard
bubble type appears as a square in Safari, while it appears circular in
Chrome.

Fixes
[CW-4252](https://linear.app/chatwoot/issue/CW-4252/v41-circle-around-campaign-pop-up-warped),
chatwoot#11327

**Cause**
In Chrome, the focus outline for the standard bubble type is circular,
but in Safari, it appears square. This is due to a 20px margin on the
SVG inside the bubble.

**Solution**
The `20px` margin was removed from the SVG, fixing the focus outline to
appear circular in Safari browser.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom Video

https://www.loom.com/share/cc4244f369f84b98afaef539b79abcfe?sid=e957df16-1a53-4349-8bdc-705b2ed82d45

### Screenshots
**Before** 

https://www.loom.com/share/e858417722c64df6801ea87e4b89779f?sid=81a0acec-c5f0-4daa-832c-1f23289e2352
<img width="100" alt="image"
src="https://github.com/user-attachments/assets/19c6b62c-96da-485b-9fe8-223065415369"
/>

**After**

https://www.loom.com/share/3946546382884a33a8fef89f81faf7c2?sid=feeaf18c-2b3d-4d4f-bcdf-70335b456dd1
<img width="100" alt="image"
src="https://github.com/user-attachments/assets/0e83d9e3-3153-47ef-9f2d-0a2f7270935c"
/>




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
…e portal (chatwoot#11349)

Portals can have custom domains. When inserting or previewing articles,
we consider the frontend URL. This PR fixes article URL generation to
properly include the portal's custom domain.
Bumps [nokogiri](https://github.com/sparklemotion/nokogiri) from 1.18.4
to 1.18.8.
<details>
<summary>Release notes</summary>
<p><em>Sourced from <a
href="https://github.com/sparklemotion/nokogiri/releases">nokogiri's
releases</a>.</em></p>
<blockquote>
<h2>v1.18.8 / 2025-04-21</h2>
<h3>Security</h3>
<ul>
<li>[CRuby] Vendored libxml2 is updated to <a
href="https://gitlab.gnome.org/GNOME/libxml2/-/releases/v2.13.8">v2.13.8</a>
to address CVE-2025-32414 and CVE-2025-32415. See <a
href="https://github.com/sparklemotion/nokogiri/security/advisories/GHSA-5w6v-399v-w3cc">GHSA-5w6v-399v-w3cc</a>
for more information.</li>
</ul>
<!-- raw HTML omitted -->

<pre><code>36badd2eb281fca6214a5188e24a34399b15d89730639a068d12931e2adc210e
nokogiri-1.18.8-aarch64-linux-gnu.gem
664e0f9a77a7122a66d6c03abba7641ca610769a4728db55ee1706a0838b78a2
nokogiri-1.18.8-aarch64-linux-musl.gem
483b5b9fb33653f6f05cbe00d09ea315f268f0e707cfc809aa39b62993008212
nokogiri-1.18.8-arm64-darwin.gem
17de01ca3adf9f8e187883ed73c672344d3dbb3c260f88ffa1008e8dc255a28e
nokogiri-1.18.8-arm-linux-gnu.gem
6e6d7e71fc39572bd613a82d528cf54392c3de1ba5ce974f05c832b8187a040b
nokogiri-1.18.8-arm-linux-musl.gem
8c7464875d9ca7f71080c24c0db7bcaa3940e8be3c6fc4bcebccf8b9a0016365
nokogiri-1.18.8.gem
41002596960ff854198a20aaeb34cff0d445406d5ad85ba7ca9c3fd0c8f03de0
nokogiri-1.18.8-java.gem
11ab0f76772c5f2d718fb253fca5b74c6ef7628b72bbf8deba6ab1ffc93344cf
nokogiri-1.18.8-x64-mingw-ucrt.gem
024cdfe7d9ae3466bba6c06f348fb2a8395d9426b66a3c82f1961b907945cc0c
nokogiri-1.18.8-x86_64-darwin.gem
4a747875db873d18a2985ee2c320a6070c4a414ad629da625fbc58d1a20e5ecc
nokogiri-1.18.8-x86_64-linux-gnu.gem
ddd735fba49475a395b9ea793bb6474e3a3125b89960339604d08a5397de1165
nokogiri-1.18.8-x86_64-linux-musl.gem
</code></pre>
<h2>v1.18.7 / 2025-03-31</h2>
<h3>Dependencies</h3>
<ul>
<li>[CRuby] Vendored libxml2 is updated to <a
href="https://gitlab.gnome.org/GNOME/libxml2/-/releases/v2.13.7">v2.13.7</a>,
which is a bugfix release.</li>
</ul>
<!-- raw HTML omitted -->

<pre><code>57a064ab5440814a69a0e040817bd8154adea68a30d2ff2b3aa515a6a06dbb5f
nokogiri-1.18.7-aarch64-linux-gnu.gem
3e442dc5b69376e84288295fe37cbb890a21ad816a7e571e5e9967b3c1e30cd3
nokogiri-1.18.7-aarch64-linux-musl.gem
083abb2e9ed2646860f6b481a981485a658c6064caafaa81bf1cda1bada2e9d5
nokogiri-1.18.7-arm64-darwin.gem
337d9149deb5ae01022dff7c90f97bed81715fd586aacab0c5809ef933994c5e
nokogiri-1.18.7-arm-linux-gnu.gem
97a26edcc975f780a0822aaf7f7d7427c561067c1c9ee56bd3542960f0c28a6e
nokogiri-1.18.7-arm-linux-musl.gem
6b63ff5defe48f30d1d3b3122f65255ca91df2caf5378c6e0482ce73ff46fb31
nokogiri-1.18.7.gem
2cb83666f35619ec59d24d831bf492e49cfe27b112c222330ee929737f42f2eb
nokogiri-1.18.7-java.gem
681148fbc918aa5d54933d8b48aeb9462ab708d23409797ed750af961107f72b
nokogiri-1.18.7-x64-mingw-ucrt.gem
081d1aa517454ba3415304e2ea51fe411d6a3a809490d0c4aa42799cada417b7
nokogiri-1.18.7-x86_64-darwin.gem
3a0bf946eb2defde13d760f869b61bc8b0c18875afdd3cffa96543cfa3a18005
nokogiri-1.18.7-x86_64-linux-gnu.gem
9d83f8ec1fc37a305fa835d7ee61a4f37899e6ccc6dcb05be6645fa9797605af
nokogiri-1.18.7-x86_64-linux-musl.gem
</code></pre>
<h2>v1.18.6 / 2025-03-24</h2>
<h3>Fixed</h3>
<!-- raw HTML omitted -->
</blockquote>
<p>... (truncated)</p>
</details>
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/sparklemotion/nokogiri/blob/main/CHANGELOG.md">nokogiri's
changelog</a>.</em></p>
<blockquote>
<h2>v1.18.8 / 2025-04-21</h2>
<h3>Security</h3>
<ul>
<li>[CRuby] Vendored libxml2 is updated to <a
href="https://gitlab.gnome.org/GNOME/libxml2/-/releases/v2.13.8">v2.13.8</a>
to address CVE-2025-32414 and CVE-2025-32415. See <a
href="https://github.com/sparklemotion/nokogiri/security/advisories/GHSA-5w6v-399v-w3cc">GHSA-5w6v-399v-w3cc</a>
for more information.</li>
</ul>
<h2>v1.18.7 / 2025-03-31</h2>
<h3>Dependencies</h3>
<ul>
<li>[CRuby] Vendored libxml2 is updated to <a
href="https://gitlab.gnome.org/GNOME/libxml2/-/releases/v2.13.7">v2.13.7</a>,
which is a bugfix release.</li>
</ul>
<h2>v1.18.6 / 2025-03-24</h2>
<h3>Fixed</h3>
<ul>
<li>[JRuby] In HTML documents, <code>Node#attribute</code> now returns
the correct attribute. This has been broken, and returning
<code>nil</code>, since v1.17.0. (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3487">#3487</a>)
<a
href="https://github.com/flavorjones"><code>@​flavorjones</code></a></li>
</ul>
<h2>v1.18.5 / 2025-03-19</h2>
<h3>Fixed</h3>
<ul>
<li>[JRuby] Update JRuby's XML serialization so it outputs namespaces
exactly like CRuby. (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3455">#3455</a>,
<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3456">#3456</a>)
<a
href="https://github.com/johnnyshields"><code>@​johnnyshields</code></a></li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/9187f4af0dc3cc7ea439bd4957a2fbfab18f6665"><code>9187f4a</code></a>
version bump to v1.18.8</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/1deea041e3f359ccef67abadf19f0d634bf473dd"><code>1deea04</code></a>
dep: libxml2 to v2.13.8 (branch <code>v1.18.x</code>) (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3509">#3509</a>)</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/6457fe639359edda9f8817994bc4935abae3e81e"><code>6457fe6</code></a>
dep: libxml2 to v2.13.8</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/13e8aa4ef52f39d1273d2435bd6bfa98982471ef"><code>13e8aa4</code></a>
version bump to v1.18.7</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/605699d271ee5d7f58ab29c4550fad42b9cc3d69"><code>605699d</code></a>
dep: bump libxml2 to 2.13.7 (v1.18.x backport) (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3495">#3495</a>)</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/804e59038c4318ebe7ba0dc08105cff2030df415"><code>804e590</code></a>
dep: bump libxml2 to 2.13.7</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/52bf15b62d4e576292e21ac948030783333f9e0b"><code>52bf15b</code></a>
dep(dev): drop Rubocop from JRuby deps</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/189769d72627da5f272c7ffcc14cce49d60b9b5a"><code>189769d</code></a>
version bump to v1.18.6</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/de4982f0cc39995570f5d15d753577bede5804dc"><code>de4982f</code></a>
fix(jruby): Node#attribute in HTML documents (v1.18.x) (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3492">#3492</a>)</li>
<li><a
href="https://github.com/sparklemotion/nokogiri/commit/7d95b0f10cf33c505f11fd7d68d7de8943dda2cd"><code>7d95b0f</code></a>
fix(jruby): Node#attribute in HTML documents</li>
<li>Additional commits viewable in <a
href="https://github.com/sparklemotion/nokogiri/compare/v1.18.4...v1.18.8">compare
view</a></li>
</ul>
</details>
<br />


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Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
This upgrade includes a fix for the duplicate `CC` and `TO` emails bug

- https://github.com/chatwoot/utils/releases/tag/v0.0.43
- chatwoot/utils#50

Fixes chatwoot#11210

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
…11357)

The pre-commit hook was failing when there were staged deleted files
because:
- It was using 'ls' to filter files, which fails when they don't exist
in the filesystem
- Deleted files are still in Git's staging area but not in the
filesystem

Changes made:
1. Added a check to filter files with 'test -f' before passing to
Rubocop
2. Added the same check for staging Rubocop's changes
3. Added '|| true' to prevent errors when no files match the filters

This ensures the pre-commit hook completes successfully even when files
are staged for deletion.
# Pull Request Template

## Description

This PR fixes an issue with slug validation in the Help Center portal
settings. Previously, users were able to create or update slugs with
invalid characters such as spaces, slashes, and special symbols, which
cause help center to crash.

With this update, slug creation and updates are now properly validated.
Only slugs that match the allowed pattern will be accepted. No spaces,
underscores, slashes, or special characters are allowed.

Examples: **user**, **user-guide**

---

Fixes
https://linear.app/chatwoot/issue/CW-4273/add-validation-for-help-centre-slugs

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/a2ca5e2104984f28b29539293ffed33a?sid=e5064cb8-6220-4c43-99da-242c25d32027


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Fixes chatwoot#9272

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
pranavrajs and others added 27 commits June 25, 2025 10:45
…or` (chatwoot#11809)

The email jobs were failing in local development due to a cannot load
such file -- kconv error. This was caused by a removed dependency in the
latest version of the letter_opener gem. Upgrading to the latest version
resolves the issue.
As part of PR [chatwoot#11622](chatwoot#11622),
we intentionally hide CSAT survey URLs from agents in the dashboard to
avoid exposing those links internally. However, email replies being
external communications to contacts should still include the survey
URLs.

We missed handling that specific case for email channels. All other
external channels like WhatsApp, Instagram, Telegram, etc., were already
working correctly and continue to include the survey URLs as intended.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
This PR introduces a new channel type for voice conversations.

ref: chatwoot#11481 

## Changes

- Add database migration for channel_voice table with phone_number and
provider_config
- Create Channel::Voice model with E.164 phone number validation and
Twilio config validation
- Add voice channel association to Account model
- Extend inbox helpers and types to support voice channels
- Add voice channel setup UI with Twilio configuration form
- Include voice channel in channel factory and list components
- Add API routes and store actions for voice channel creation
- Add comprehensive translations for voice channel management

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
…subscription (chatwoot#11813)

Avoid creating duplicate subscriptions.
# Pull Request Template

## Linear links:
-
https://linear.app/chatwoot/issue/CW-4479/if-image-is-sent-by-the-customer-send-it-to-openai

## Description

This pull request adds “Captain image support” to Chatwoot. It
introduces multimodal message handling so that when a customer sends an
image, Captain can forward the file to OpenAI’s vision endpoint,
generate a caption/analysis
## Type of change

Please delete options that are not relevant.

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

<img width="891" alt="image"
src="https://github.com/user-attachments/assets/c7cc98ed-cc44-4865-a53a-83d129e2fe2c"
/>



## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This PR fixes the reply time calculation for reopened conversations.
Previously, when a customer sent a message to reopen a resolved
conversation, the reply time metric would be calculated incorrectly
because the `waiting_since` timestamp was not properly set before the
reply event was dispatched. This would create a case where you'd have
reporting events like the following

```
[[33955732, "reply_time", 19.0],
 [33955847, "reply_time", 24.0],
 [33955666, "reply_time", 89.0],
 [33955530, "conversation_bot_handoff", 4.0],
 [33955567, "first_response", 42.0],
 [33955745, "reply_time", 21.0],
 [33955934, "reply_time", 49.0],
 [33955906, "reply_time", 121.0],
 [33987938, "conversation_resolved", 26285.0],
 [35571005, "reply_time", 985492.0]]
```
Note the `reply_time` after `conversation_resolved`

The fix ensures that `waiting_since` is correctly updated when
conversations are reopened, either through incoming messages or manual
status changes, resulting in accurate reply time metrics that measure
only the time from the customer's new message to the agent's response.

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

The changes have been tested with comprehensive specs that verify:

1. **Reply time calculation after conversation reopening** - Ensures
correct timestamps are used when calculating reply times for reopened
conversations
2. **Waiting since updates on status changes** - Verifies that
`waiting_since` is properly set when conversation status changes from
resolved to open
3. **Test the happy path** - Happy path is tested to ensure the
`reply_time` and `first_response_time` is correctly calculated

Test instructions:
1. Create a conversation with the last message from a customer and
resolve it
2. Have an agent reopen it and reply to it
4. When an agent replies, verify that the agent reply_time event is not
created for this message

To fix any existing data, I've written a small script:
https://gist.github.com/scmmishra/fdf458863f2d971978327bbfd5232d0c

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
…chatwoot#11831)

This PR adds a composite index (:account_id, :content_type, :created_at)
on the table messages.

This index is added as a temporary fix for performance issues in the
CSAT responses controller where we query messages with account_id,
content_type and created_at. The current implementation
(account.message.input_csat.count) times out with millions of messages.

TODO: Create a dedicated csat_survey table and add entries when surveys
are sent, then query this table instead of the entire messages table for
better performance.
All migrations will automatically be wrapped in a transaction. There are
queries that you can’t execute inside a transaction. Adding index
concurrently is one of them, we have to disable the transaction. I
missed this in the earlier PR. chatwoot#11831
…ot#11830)

Fixes location messages not appearing in conversations when sent via
Twilio. Location messages were being filtered out due to empty body
content and missing parameter handling.

![CleanShot 2025-06-27 at 20 48
12](https://github.com/user-attachments/assets/b5a75796-6937-49bc-b689-7d04f4ea5d09)
…11835)

# Pull Request Template

###  Screenshots

**Dark**
<img width="867" alt="image"
src="https://github.com/user-attachments/assets/74f6da33-1fa1-4472-84b8-5d097f4a00e1"
/>

**Light**
<img width="867" alt="image"
src="https://github.com/user-attachments/assets/5e6d5a4c-cd95-462b-baea-ff3ac333153c"
/>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
…atwoot#11836)

# Pull Request Template

## Description

This PR fixes the translation issue in the CSAT reports table header and
date range filter, where labels reverted to English after a page reload.

Fixes
https://linear.app/chatwoot/issue/CW-4557/language-switching-on-page-reload

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?


https://github.com/user-attachments/assets/c68da978-1f17-44b5-bb21-5ea2668563fb





## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
- fix issue with unread badges
…twoot#11829)

The API channels don't receive CSAT survey URLs in webhook payloads since `webhook_data` uses content instead of outgoing_content.
…11838)

When users delete the Linear integration from their Chatwoot dashboard,
the access token remains valid in Linear's system. This causes the
integration to still appear as connected in Linear's UI, even though
it's been removed from Chatwoot. Users need to manually disconnect from
Linear's side to fully remove the integration.


https://www.loom.com/share/5c102cbdf02e49bcb7a6fa6d409b531a?sid=0c664250-c867-4fc8-b44d-e1c1165337a7
…tion (chatwoot#11774)

- Add `actor=app` parameter to Linear OAuth authorization URL for
consistent app-level authorization
https://linear.app/developers/oauth-actor-authorization
- Implement user attribution for Linear issue creation and linking using
`createAsUser` and `displayIconUrl` parameters
- Enhance Linear integration to properly attribute actions to specific
Chatwoot agents

**Note**
- The displayIconUrl parameter is being sent correctly to Linear's
GraphQL API (verified through testing), but there is an issues with icon
is not attaching properly.
- We might need to disconnect the integration connect again.
…hatwoot#11849)

# Pull Request Template

## Description

The `auto_assignment` max_limits were being enforced even if the inbox
level `auto_assign` feature was disabled. This was because the
enterprise method was not verifying the feature status before returning
the available agents.

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)


## How Has This Been Tested?
- Tested locally
- Added Specs

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
…hatwoot#11851)

Currently, if a PR is open and a push happens, the Run Size Limit Check
workflow will start running. If, shortly after a subsequent push on the
same PR happens, the workflow will start running again without
cancelling the previous (now obsolete) run. With these changes, the
first run would be cancelled, thus saving compute resources (see below
for quantity) without sacrificing functionality, since the second run
will contain the changes from the first push as well.
)

This PR allows agents to mention entire teams in private messages using
`@team_name` syntax. When a team is mentioned, all team members with
inbox access are automatically notified. The scheme changes can be found
[here](chatwoot/prosemirror-schema#34).

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
…atwoot#11857)

Fixes notification display issues when user or team names contain emojis
and special characters. Previously, mention notifications would show
URL-encoded characters instead of properly formatted names with emojis.

  **Before:**
Notification: "John Doe: Hey @%F0%9F%91%8D%20customer%20support please
check this"

  **After:**
  Notification: "John Doe: Hey @👍 customer support please check this"
@ShariqueAhmedAtoa
ShariqueAhmedAtoa merged commit 45e4e71 into develop Jul 9, 2025
1 of 4 checks passed
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