Purpose: Automate creation, tracking, and updates of customer support tickets.
Key Features
- Auto-create tickets from forms, email, or API triggers
- Update ticket status: Open / In Progress / Resolved / Closed
- Assign tickets to team members
- Track ticket history and comments
- Real-time notifications on ticket changes
- Tech & Tools
- Activepieces – Workflow automation
- API integrations – Connect with CRM, Slack, Email, etc.
- Database – Store ticket data & history
- Quick Setup
git clone <repo_url>Configure environment variables (API keys, webhooks). Import workflow into Activepieces. Test with sample tickets.
Contribution
- Fork → - Branch → - Commit → - Pull Request