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Disputes: Add evidence matrix for product_not_received × physical_product#11371

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woopmnt-5401-physical-product-product-not-received-purchase-info-page
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Disputes: Add evidence matrix for product_not_received × physical_product#11371
mgascam wants to merge 3 commits intodevelopfrom
woopmnt-5401-physical-product-product-not-received-purchase-info-page

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@mgascam mgascam commented Feb 18, 2026

Fixes WOOPMNT-5401

Changes proposed in this Pull Request

Adds the evidence matrix entry for the Physical Product + Product Not Received dispute combination.
Evidence fields shown (5 total):

  • Order receipt
  • Customer communication
  • Customer's signature
  • Refund policy
  • Other documents

Testing instructions

  1. Enable the feature flag: wp option update _wcpay_feature_dispute_additional_evidence_types 1
  2. Navigate to a product_not_received dispute's challenge page
  3. Select "Physical Product" as the product type
  4. Verify 5 recommended document upload fields appear: Order receipt, Customer communication, Customer's signature, Refund policy, Other documents
  5. Verify the shipping step appears (since it's a physical product)
  6. Verify the cover letter attachments match the field order
Screenshot 2026-02-20 at 18 21 21 Screenshot 2026-02-20 at 18 20 45
  • Run npm run changelog to add a changelog file, choose patch to leave it empty if the change is not significant. You can add multiple changelog files in one PR by running this command a few times.
  • Covered with tests (or have a good reason not to test in description ☝️)
  • Tested on mobile (or does not apply)

Post merge

🤖 Generated with Claude Code

Populate the evidence matrix for the Physical Product + Product Not Received
dispute combination so that when the feature flag is enabled, merchants see
product-type-specific evidence suggestions instead of falling back to
legacy/trunk fields.

Matrix fields (4, plus auto-merged Customer communication):
- Order receipt (order: 10)
- Customer communication (order: 20, auto-merged base field)
- Customer's signature (order: 25)
- Refund policy (order: 30)
- Other documents (order: 100)

No cover letter generator source changes needed — existing
standardAttachments rules already handle this combination correctly.
Shipping step also already works for physical_product + product_not_received.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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github-actions bot commented Feb 18, 2026

Test the build

Option 1. Jetpack Beta

  • Install and activate Jetpack Beta.
  • Use this build by searching for PR number 11371 or branch name woopmnt-5401-physical-product-product-not-received-purchase-info-page in your-test.site/wp-admin/admin.php?page=jetpack-beta&plugin=woocommerce-payments

Option 2. Jurassic Ninja - available for logged-in A12s

🚀 Launch a JN site with this branch 🚀

ℹ️ Install this Tampermonkey script to get more options.


Build info:

  • Latest commit: 26fb9af
  • Build time: 2026-02-20 17:30:29 UTC

Note: the build is updated when a new commit is pushed to this PR.

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github-actions bot commented Feb 18, 2026

Size Change: +28 B (0%)

Total Size: 956 kB

Filename Size Change
release/woocommerce-payments/dist/index.js 159 kB +28 B (0%)
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compressed-size-action

- Add 'Customer communication' to coverLetterAttachments.shouldInclude
  for completeness (it was verified in cover-letter-generator test but
  missing from the spec validation entry)
- Add explanatory comment about Store refund policy label difference
  between UI and cover letter, consistent with adjacent entries
- Update stale "not yet implemented" summary comment to mark
  physical_product × product_not_received as implemented

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
@mgascam mgascam changed the base branch from develop to woopmnt-5399-physical-product-fraudulent-purchase-info-page-update-copy February 20, 2026 17:23
@mgascam mgascam changed the base branch from woopmnt-5399-physical-product-fraudulent-purchase-info-page-update-copy to develop February 20, 2026 17:24
@mgascam mgascam marked this pull request as ready for review February 20, 2026 17:26
@mgascam mgascam changed the title Add evidence matrix for product_not_received × physical_product Disputes: Add evidence matrix for product_not_received × physical_product Feb 20, 2026
@mgascam mgascam requested review from a team and frosso and removed request for a team February 20, 2026 17:26
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