ai support

src/BoldDesk/BoldDesk/Models/FullTicket.cs

@@ -0,0 +1,238 @@
+using System;
+using System.Collections.Generic;
+using System.Text.Json.Serialization;
+
+namespace BoldDesk.Models
+{
+    public class FullTicket
+    {
+        [JsonPropertyName("id")]
+        public int Id { get; set; }
+
+        [JsonPropertyName("title")]
+        public string? Title { get; set; }
+
+        [JsonPropertyName("description")]
+        public string? Description { get; set; }
+
+        [JsonPropertyName("isVisibleInCustomerPortal")]
+        public bool IsVisibleInCustomerPortal { get; set; }
+
+        [JsonPropertyName("brand")]
+        public BrandInfo? Brand { get; set; }
+
+        [JsonPropertyName("requester")]
+        public UserInfo? Requester { get; set; }
+
+        [JsonPropertyName("agent")]
+        public AgentInfo? Agent { get; set; }
+
+        [JsonPropertyName("group")]
+        public IdNameBool? Group { get; set; }
+
+        [JsonPropertyName("category")]
+        public IdName? Category { get; set; }
+
+        [JsonPropertyName("priority")]
+        public IdName? Priority { get; set; }
+
+        [JsonPropertyName("resolutionDue")]
+        public DateTime? ResolutionDue { get; set; }
+
+        [JsonPropertyName("additionalNotifications")]
+        public List<UserInfo>? AdditionalNotifications { get; set; }
+
+        [JsonPropertyName("source")]
+        public IdName? Source { get; set; }
+
+        [JsonPropertyName("status")]
+        public StatusInfo? Status { get; set; }
+
+        [JsonPropertyName("type")]
+        public IdName? Type { get; set; }
+
+        [JsonPropertyName("tag")]
+        public List<Tag>? Tags { get; set; }
+
+        [JsonPropertyName("createdOn")]
+        public DateTime CreatedOn { get; set; }
+
+        [JsonPropertyName("createdBy")]
+        public UserInfo? CreatedBy { get; set; }
+
+        [JsonPropertyName("lastRepliedOn")]
+        public DateTime? LastRepliedOn { get; set; }
+
+        [JsonPropertyName("responseDue")]
+        public DateTime? ResponseDue { get; set; }
+
+        [JsonPropertyName("lastStatusChangedOn")]
+        public DateTime? LastStatusChangedOn { get; set; }
+
+        [JsonPropertyName("updatesCount")]
+        public int UpdatesCount { get; set; }
+
+        [JsonPropertyName("notesCount")]
+        public int NotesCount { get; set; }
+
+        [JsonPropertyName("contactGroup")]
+        public ContactGroupInfo? ContactGroup { get; set; }
+
+        [JsonPropertyName("closedOn")]
+        public DateTime? ClosedOn { get; set; }
+
+        [JsonPropertyName("closedBy")]
+        public UserInfo? ClosedBy { get; set; }
+
+        [JsonPropertyName("customFields")]
+        public object? CustomFields { get; set; }
+
+        [JsonPropertyName("isSpam")]
+        public bool IsSpam { get; set; }
+
+        [JsonPropertyName("totalWorkLogged")]
+        public int? TotalWorkLogged { get; set; }
+
+        [JsonPropertyName("totalBillableWorkLogged")]
+        public int? TotalBillableWorkLogged { get; set; }
+
+        [JsonPropertyName("feedbackCategory")]
+        public string? FeedbackCategory { get; set; }
+
+        [JsonPropertyName("watchers")]
+        public List<UserInfo>? Watchers { get; set; }
+
+        [JsonPropertyName("externalReferenceId")]
+        public string? ExternalReferenceId { get; set; }
+
+        [JsonPropertyName("ticketFormDetails")]
+        public object? TicketFormDetails { get; set; }
+
+        [JsonPropertyName("state")]
+        public IdName? State { get; set; }
+    }
+
+    public class BrandInfo
+    {
+        [JsonPropertyName("brandId")]
+        public int BrandId { get; set; }
+
+        [JsonPropertyName("brandName")]
+        public string? BrandName { get; set; }
+
+        [JsonPropertyName("isPublished")]
+        public bool IsPublished { get; set; }
+
+        [JsonPropertyName("isDisabled")]
+        public bool IsDisabled { get; set; }
+
+        [JsonPropertyName("isDefault")]
+        public bool IsDefault { get; set; }
+    }
+
+    public class UserInfo
+    {
+        [JsonPropertyName("phoneNumber")]
+        public string? PhoneNumber { get; set; }
+
+        [JsonPropertyName("mobileNumber")]
+        public string? MobileNumber { get; set; }
+
+        [JsonPropertyName("agentShiftId")]
+        public int AgentShiftId { get; set; }
+
+        [JsonPropertyName("agentShiftName")]
+        public string? AgentShiftName { get; set; }
+
+        [JsonPropertyName("ticketLimit")]
+        public int TicketLimit { get; set; }
+
+        [JsonPropertyName("chatLimit")]
+        public int ChatLimit { get; set; }
+
+        [JsonPropertyName("emailId")]
+        public string? EmailId { get; set; }
+
+        [JsonPropertyName("shortCode")]
+        public string? ShortCode { get; set; }
+
+        [JsonPropertyName("colorCode")]
+        public string? ColorCode { get; set; }
+
+        [JsonPropertyName("status")]
+        public string? Status { get; set; }
+
+        [JsonPropertyName("isVerified")]
+        public bool IsVerified { get; set; }
+
+        [JsonPropertyName("profileImageUrl")]
+        public string? ProfileImageUrl { get; set; }
+
+        [JsonPropertyName("userId")]
+        public int UserId { get; set; }
+
+        [JsonPropertyName("name")]
+        public string? Name { get; set; }
+
+        [JsonPropertyName("displayName")]
+        public string? DisplayName { get; set; }
+
+        [JsonPropertyName("isAgent")]
+        public bool IsAgent { get; set; }
+    }
+
+    public class AgentInfo
+    {
+        [JsonPropertyName("name")]
+        public string? Name { get; set; }
+
+        [JsonPropertyName("id")]
+        public int Id { get; set; }
+
+        [JsonPropertyName("email")]
+        public string? Email { get; set; }
+
+        [JsonPropertyName("shortCode")]
+        public string? ShortCode { get; set; }
+
+        [JsonPropertyName("colorCode")]
+        public string? ColorCode { get; set; }
+
+        [JsonPropertyName("phoneNumber")]
+        public string? PhoneNumber { get; set; }
+    }
+
+
+    public class IdName
+    {
+        [JsonPropertyName("id")]
+        public int? Id { get; set; }
+
+        [JsonPropertyName("name")]
+        public string? Name { get; set; }
+    }
+
+    public class IdNameBool
+    {
+        [JsonPropertyName("id")]
+        public int Id { get; set; }
+
+        [JsonPropertyName("name")]
+        public string? Name { get; set; }
+    }
+
+    public class StatusInfo
+    {
+        [JsonPropertyName("description")]
+        public string? Description { get; set; }
+
+        [JsonPropertyName("textColor")]
+        public string? TextColor { get; set; }
+
+        [JsonPropertyName("backgroundColor")]
+        public string? BackgroundColor { get; set; }
+
+        [JsonPropertyName("id")]
+        public int Id { get; set; }
+    }
+}

src/BoldDesk/BoldDesk/Models/Ticket.cs

@@ -34,6 +34,9 @@ public int? Id
 
     [JsonPropertyName("agent")]
     public Agent? Agent { get; set; }
+
+    [JsonPropertyName("description")]
+    public string? Description { get; set; }
 
     [JsonPropertyName("group")]
     public Group? Group { get; set; }

src/BoldDesk/BoldDesk/Models/TicketActivityResponse.cs

@@ -0,0 +1,103 @@
+using System;
+using System.Collections.Generic;
+using System.Text.Json.Serialization;
+
+namespace BoldDesk.Models
+{
+    public class TicketActivityResponse
+    {
+        [JsonPropertyName("result")]
+        public List<TicketActivity> Result { get; set; } = new();
+
+        [JsonPropertyName("count")]
+        public int Count { get; set; }
+    }
+
+    public class TicketActivity
+    {
+        [JsonPropertyName("isFirstUpdate")]
+        public bool IsFirstUpdate { get; set; }
+
+        [JsonPropertyName("isUpdatedByCustomer")]
+        public bool IsUpdatedByCustomer { get; set; }
+
+        [JsonPropertyName("id")]
+        public int Id { get; set; }
+
+        [JsonPropertyName("description")]
+        public string? Description { get; set; }
+
+        [JsonPropertyName("hasAttachment")]
+        public bool HasAttachment { get; set; }
+
+        [JsonPropertyName("createdOn")]
+        public DateTime CreatedOn { get; set; }
+
+        [JsonPropertyName("updatedOn")]
+        public DateTime UpdatedOn { get; set; }
+
+        [JsonPropertyName("updatedBy")]
+        public TicketActivityUser UpdatedBy { get; set; } = new();
+
+        [JsonPropertyName("source")]
+        public string? Source { get; set; }
+
+        [JsonPropertyName("ticketUpdatesFlag")]
+        public string? TicketUpdatesFlag { get; set; }
+
+        [JsonPropertyName("ticketUpdatesFlagId")]
+        public int? TicketUpdatesFlagId { get; set; }
+
+        [JsonPropertyName("messageTag")]
+        public List<string> MessageTag { get; set; } = new();
+
+        [JsonPropertyName("isAnyEmailDeliveryFailed")]
+        public bool IsAnyEmailDeliveryFailed { get; set; }
+    }
+
+
+    public class TicketActivityUser
+    {
+        [JsonPropertyName("agentShiftId")]
+        public int AgentShiftId { get; set; }
+
+        [JsonPropertyName("agentShiftName")]
+        public string? AgentShiftName { get; set; }
+
+        [JsonPropertyName("ticketLimit")]
+        public int TicketLimit { get; set; }
+
+        [JsonPropertyName("chatLimit")]
+        public int ChatLimit { get; set; }
+
+        [JsonPropertyName("emailId")]
+        public string? EmailId { get; set; }
+
+        [JsonPropertyName("shortCode")]
+        public string? ShortCode { get; set; }
+
+        [JsonPropertyName("colorCode")]
+        public string? ColorCode { get; set; }
+
+        [JsonPropertyName("status")]
+        public string? Status { get; set; }
+
+        [JsonPropertyName("isVerified")]
+        public bool IsVerified { get; set; }
+
+        [JsonPropertyName("profileImageUrl")]
+        public string? ProfileImageUrl { get; set; }
+
+        [JsonPropertyName("userId")]
+        public int UserId { get; set; }
+
+        [JsonPropertyName("name")]
+        public string? Name { get; set; }
+
+        [JsonPropertyName("displayName")]
+        public string? DisplayName { get; set; }
+
+        [JsonPropertyName("isAgent")]
+        public bool IsAgent { get; set; }
+    }
+}

src/BoldDesk/BoldDesk/Services/ITicketService.cs

@@ -30,7 +30,7 @@ public interface ITicketService
     /// <summary>
     /// Gets a specific ticket by ID
     /// </summary>
-    Task<Ticket> GetTicketAsync(int ticketId);
+    Task<FullTicket> GetFullTicketAsync(int ticketId);
 
     /// <summary>
     /// Creates a new ticket
@@ -380,7 +380,7 @@ public interface ITicketService
     /// <summary>
     /// Gets ticket updates list
     /// </summary>
-    Task<BoldDeskResponse<TicketUpdate>> GetTicketUpdatesAsync(int ticketId, TicketUpdatesQueryParameters? parameters = null);
+    Task<BoldDeskResponse<TicketActivity>> GetTicketUpdatesAsync(int ticketId, TicketUpdatesQueryParameters? parameters = null);
 
     /// <summary>
     /// Gets all ticket updates across tickets

src/BoldDesk/BoldDesk/Services/TicketService.cs

@@ -108,10 +108,10 @@ public async Task<int> GetTicketCountAsync(TicketQueryParameters? parameters = n
     /// <summary>
     /// Retrieves a single ticket by its ID
     /// </summary>
-    public async Task<Ticket> GetTicketAsync(int ticketId)
+    public async Task<FullTicket> GetFullTicketAsync(int ticketId)
     {
         var url = $"{BaseUrl}/tickets/{ticketId}";
-        return await ExecuteRequestAsync<Ticket>(url);
+        return await ExecuteRequestAsync<FullTicket>(url);
     }
 
     /// <summary>
@@ -1262,11 +1262,11 @@ public async Task<Ticket> RecoverSuspendedEmailAsync(RecoverSuspendedEmailReques
     /// <summary>
     /// Gets ticket updates list
     /// </summary>
-    public async Task<BoldDeskResponse<TicketUpdate>> GetTicketUpdatesAsync(int ticketId, TicketUpdatesQueryParameters? parameters = null)
+    public async Task<BoldDeskResponse<TicketActivity>> GetTicketUpdatesAsync(int ticketId, TicketUpdatesQueryParameters? parameters = null)
     {
         parameters ??= new TicketUpdatesQueryParameters();
         var url = BuildTicketUpdatesUrl(ticketId, parameters);
-        return await ExecuteRequestAsync<BoldDeskResponse<TicketUpdate>>(url);
+        return await ExecuteRequestAsync<BoldDeskResponse<TicketActivity>>(url);
     }
 
     /// <summary>