Inbound call with IVR menu: appointment booking

[fhaghbin-msft]

Purpose

Call Contoso Dental office to confirm your appointment: Inbound call with IVR menu.

User dials Dentist’s office number.
Call is answered by CA endpoint.
Start recording
Play Audio – “Welcome to Contoso Dental’s virtual booking center. This call is being recorded for quality purposes. Please pick from the following times to select an appointment with your dentist.”
Play Audio - “Press 1 for 9:30am, Press 2 for 10:30am, Press 3 for 11:30am.”
Receive dtmf input.
Play audio –

if pressed 1 -> “Thank you for confirming your appointment at 9:30am. We look forward to seeing you, goodbye.”

if pressed 2 -> “Thank you for confirming your appointment at 10:30am. We look forward to seeing you, goodbye.” 

if pressed 3 -> “Thank you for confirming your appointment at 11:30am. We look forward to seeing you, goodbye.” 

any other key-> "I'm sorry that is not a valid input, please choose from the options provided"

Play Audio -  “Press 1 for 9:30am, Press 2 for 10:30am, Press 3 for 11:30am.” 
Terminate the call.
Recording should end too.

• ...

Does this introduce a breaking change?

[ ] Yes
[ ] No

Pull Request Type

What kind of change does this Pull Request introduce?

[ ] Bugfix
[ ] Feature
[ ] Code style update (formatting, local variables)
[ ] Refactoring (no functional changes, no api changes)
[ ] Documentation content changes
[ ] Other... Please describe:

How to Test

• Get the code

git clone [repo-address]
cd [repo-name]
git checkout [branch-name]
npm install

• Test the code

What to Check

Verify that the following are valid

• ...

Other Information

[fhaghbin-msft]

this will be updated

[vivekmore-msft]

Can you please confirm if we need DIRECT_OFFERED_PHONE_NUMBER in confg.

[fhaghbin-msft]

this is the ACS phone number