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file-service: fix NoSuchBucket upload failures (FileUploadHighErrorRate) - #1543

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@devin-ai-integration devin-ai-integration Bot commented Sep 9, 2026

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Summary

Incident: FileUploadHighErrorRate — >10% of POST /api/v1/files/upload returning 5xx with NoSuchBucket.

Root cause: the failure is not in S3_BUCKET / Terraform. upload_file in services/file-service/src/handlers.rs built a throwaway S3Client per request and, whenever the Redis key chaos:file-service:upload_s3_error existed, silently swapped the bucket to a hard-coded otterworks-files-chaos-nonexistent:

let effective_bucket = if chaos_active(&mut redis, "chaos:file-service:upload_s3_error").await {
    "otterworks-files-chaos-nonexistent".to_string()   // -> NoSuchBucket -> 500
} else {
    s3.bucket.clone()
};

Every other S3 call (download, presign, delete, copy) used the configured bucket, which is why only uploads failed while the configured bucket (terraform output s3_file_bucketotterworks-files-<env>) was correct. The Redis key is set by scripts/inject-bug.sh <tenant> file-upload-fails (scripts/bug-catalog.yaml).

Fix:

  • upload_file now uses the shared S3Client (configured S3_BUCKET) unconditionally; the per-request bucket override is gone.
  • Removed the Redis connection/redis crate from file-service — it existed only for this flag and made Redis a hard boot dependency of a service that otherwise never uses it (REDIS_HOST/REDIS_PORT env vars set by the deploy scripts are now ignored; left in place to keep this change scoped).
  • Added S3Client::verify_bucket() (HeadBucket at startup) so a genuinely misconfigured bucket name is logged as an error with the bucket name at boot, rather than first surfacing as request 500s.

Note for maintainers: this removes the file-upload-fails chaos scenario from bug-catalog.yaml for any tenant deployed from this branch. Per AGENTS.md (planted bugs are lab fixtures on main), decide whether this should merge to main or be kept on a workshop/variant branch.

cargo clippy --all-targets clean, cargo test 11/11 passing.

Link to Devin session: https://partner-workshops.devinenterprise.com/sessions/3db5fbeff77f4befb570377d959800e3
Open in Devin Desktop: https://partner-workshops.devinenterprise.com/desktop/session/3db5fbeff77f4befb570377d959800e3?variant=devin


Devin Review

…t at startup

The upload handler consulted a Redis chaos flag and, when set, swapped the
S3 client onto a hard-coded nonexistent bucket, so uploads failed with
NoSuchBucket regardless of S3_BUCKET. Remove the redirect and the Redis
wiring that existed only for it, and add a HeadBucket check at boot so a
misconfigured bucket is logged before the first upload fails.
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Devin Review found 1 potential issue.

1 flag not posted on this PR by your GitHub settings — view it in Devin Review. (Configure)

Devin Review

Comment on lines +133 to 134
s3.upload_object(&s3_key, file_bytes.freeze(), &content_type)
.await?;

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🟡 File-upload chaos injection becomes inert

After upload_file stops reading the Redis flag, the supported file-upload-fails scenario leaves uploads healthy. Both inject-bug.sh and ChaosController still set that flag and report success.

Prompt for agents
Restore the file-upload-fails lab contract without making Redis a production boot dependency. The current change removes all consumers of chaos:file-service:upload_s3_error, while scripts/inject-bug.sh, scripts/bug-catalog.yaml, the admin-service ChaosController, the admin dashboard, runbook, and alerting configuration still expose that scenario as functional. Keep the planted failure available in the golden app, preferably through an optional or lazily established Redis connection so unavailable Redis does not block startup. Alternatively, if repository owners intentionally retire the scenario, remove every control and catalog entry atomically so callers cannot receive false success.
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Confirmed, and intentional for this incident fix: the chaos:file-service:upload_s3_error redirect is the root cause of FileUploadHighErrorRate, so file-upload-fails (inject-bug.sh / bug-catalog.yaml / admin ChaosController) becomes a no-op for any tenant running this build. Whether that scenario should stay a lab fixture on main is an owner decision (flagged in the PR description); if the answer is "keep it", the alternative is to leave this on a workshop/variant branch rather than re-adding the fault to the upload path.

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