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restart conversation #1489

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474cad3
restart conversation
Mar 17, 2026
d2f2045
clear pending banner timeout
Mar 17, 2026
cf414eb
toggle issue
Mar 17, 2026
3806da5
cleanup
Mar 18, 2026
9f9269e
toggle cleanup:
Mar 18, 2026
c6f4fe7
issues
Mar 26, 2026
64ee5b5
issues
Mar 26, 2026
09e4251
issues
Mar 26, 2026
4a31b6d
issues
Mar 26, 2026
4cd763a
cleanup
Mar 26, 2026
d9281bf
cleanup
Mar 26, 2026
610fa3f
cleanup
Mar 26, 2026
4754041
cleanup
Mar 26, 2026
5ec5f6e
delay issue
Mar 27, 2026
c1fe73e
issues delay
Mar 27, 2026
f60d32e
patch
Mar 27, 2026
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28 changes: 20 additions & 8 deletions webplugin/js/app/kommunicate-ui.js
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Original file line number Diff line number Diff line change
Expand Up @@ -85,6 +85,7 @@ KommunicateUI = {
isCSATtriggeredByUser: false,
isConvJustResolved: false,
isConversationResolvedFromZendesk: false,
restartBannerForced: false,
faqEventsInitialized: false,
faqCategoriesReady: false,
faqCategoryRequestPending: false,
Expand Down Expand Up @@ -1440,13 +1441,8 @@ KommunicateUI = {
!isCSATtriggeredByUser &&
!isConvJustResolved
) {
kommunicateCommons.getFeedback(CURRENT_GROUP_DATA.tabId, feedbackResponseCallback);
function feedbackResponseCallback(data) {
var feedback = data.data;
KommunicateUI.convRatedTabIds[CURRENT_GROUP_DATA.tabId] = feedback
? KommunicateConstants.FEEDBACK_API_STATUS.RATED
: KommunicateConstants.FEEDBACK_API_STATUS.INIT;
CURRENT_GROUP_DATA.currentGroupFeedback = feedback;
var activeTabIdForFeedback = CURRENT_GROUP_DATA.tabId;
if (!KommunicateUI.restartBannerForced) {
kommunicateCommons.hide('.mck-box-form-container');
kommunicateCommons.show('.mck-csat-text-1');
kommunicateCommons.modifyClassList(
Expand All @@ -1455,7 +1451,22 @@ KommunicateUI = {
},
'mck-restart-conv-banner'
);
kommunicateCommons.hide('#csat-1', '#csat-2', '#csat-3', '#km-widget-options');
KommunicateUI.updateScroll(messageBody);
}
kommunicateCommons.hide('#csat-1', '#csat-2', '#csat-3', '#km-widget-options');
kommunicateCommons.getFeedback(activeTabIdForFeedback, feedbackResponseCallback);
function feedbackResponseCallback(data) {
if (
!CURRENT_GROUP_DATA ||
String(CURRENT_GROUP_DATA.tabId) !== String(activeTabIdForFeedback)
) {
return;
}
var feedback = data.data;
KommunicateUI.convRatedTabIds[CURRENT_GROUP_DATA.tabId] = feedback
? KommunicateConstants.FEEDBACK_API_STATUS.RATED
: KommunicateConstants.FEEDBACK_API_STATUS.INIT;
CURRENT_GROUP_DATA.currentGroupFeedback = feedback;
/*
csat-1 : csat rating first screen where you can rate via emoticons.
csat-2 : csat rating second screen where you can add comments.
Expand Down Expand Up @@ -1516,6 +1527,7 @@ KommunicateUI = {
kommunicateCommons.hide('#mck-conversation-status-box');
!KM_GLOBAL.disableTextArea && kommunicateCommons.show('.mck-box-form-container');
kommunicateCommons.hide('.mck-csat-text-1');
KommunicateUI.restartBannerForced = false;
}
},
handleAttachmentIconVisibility: function (enableAttachment, msg, groupReloaded) {
Expand Down
54 changes: 37 additions & 17 deletions webplugin/js/app/mck-sidebox-1.0.js
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Original file line number Diff line number Diff line change
Expand Up @@ -3401,11 +3401,11 @@ const firstVisibleMsg = {
}

CURRENT_GROUP_DATA.currentGroupFeedback = result.data.data;
KommunicateUI.showClosedConversationBanner(false);
KommunicateUI.restartBannerForced = true;
KommunicateUI.showClosedConversationBanner(true);
var submitBtn = document.getElementById('mck-submit-comment');
submitBtn && submitBtn.removeAttribute('disabled');
document.getElementById('mck-feedback-comment').value = '';
$applozic('#mck-sidebox-ft').removeClass(
'mck-restart-conv-banner km-mid-conv-csat'
);
if (appOptions?.appSettings?.chatWidget?.csatRatingBase == 5) {
ratingService.resetStarsColor();
}
Expand All @@ -3423,6 +3423,8 @@ const firstVisibleMsg = {
}
},
error: function () {
var submitBtn = document.getElementById('mck-submit-comment');
submitBtn && submitBtn.removeAttribute('disabled');
console.log('Error submitting feedback');
},
});
Expand Down Expand Up @@ -3776,6 +3778,15 @@ const firstVisibleMsg = {
userId: MCK_USER_ID,
email: LOGGED_IN_USER.email,
};
kommunicateCommons.show('.mck-csat-text-1');
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@adityaKommunicate adityaKommunicate Mar 26, 2026

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Shows the restart banner text (“If you have any other queries, just Restart this conversation”).

kommunicateCommons.modifyClassList(
{
id: ['mck-sidebox-ft'],
},
'mck-restart-conv-banner'
);
var messageBody = document.querySelector('.mck-message-inner.mck-group-inner');
messageBody && KommunicateUI.updateScroll(messageBody);
_this.sendFeedback(feedbackObject);
});
function updateStarFillFromValue(val) {
Expand Down Expand Up @@ -4236,7 +4247,9 @@ const firstVisibleMsg = {
'',
'mck-restart-conv-banner'
);

if (CURRENT_GROUP_DATA) {
CURRENT_GROUP_DATA.currentGroupFeedback = null;
}
KommunicateUI.showClosedConversationBanner(false);
KommunicateUI.isConvJustResolved = false;
KommunicateUI.isConversationResolvedFromZendesk = false;
Expand Down Expand Up @@ -6898,6 +6911,23 @@ const firstVisibleMsg = {
data.message[0] && data.message[0].contactIds;
CURRENT_GROUP_DATA.teamId =
data && data.groupFeeds[0] && data.groupFeeds[0].metadata.KM_TEAM_ID;
// Ensure resolved/closed banner shows immediately on chat open.
if (
!params.startTime &&
params.tabId &&
params.isGroup &&
typeof CURRENT_GROUP_DATA.conversationStatus !== 'undefined'
) {
var isClosedConversation =
CURRENT_GROUP_DATA.conversationStatus ==
Kommunicate.conversationHelper.status.CLOSED;
if (isClosedConversation) {
KommunicateUI.isConvJustResolved = true;
KommunicateUI.showClosedConversationBanner(true);
} else {
KommunicateUI.showClosedConversationBanner(false);
}
}
params.isWaitingQueue && KommunicateUI.handleWaitingQueueMessage();

const assignee =
Expand Down Expand Up @@ -15510,18 +15540,8 @@ const firstVisibleMsg = {
resp.message.metadata.KM_STATUS ===
KommunicateConstants.CONVERSATION_RESOLVED_STATUS
Comment thread
sentry[bot] marked this conversation as resolved.
Comment thread
sentry[bot] marked this conversation as resolved.
) {
if (
MCK_BOT_MESSAGE_DELAY !== 0 &&
mckMessageLayout.isMessageSentByBot(resp.message, contact) &&
!CURRENT_GROUP_DATA.TOKENIZE_RESPONSE
) {
setTimeout(function () {
KommunicateUI.showClosedConversationBanner(true);
}, MCK_BOT_MESSAGE_DELAY);
} else {
KommunicateUI.isConvJustResolved = !!!KommunicateUI.isConvJustResolved;
KommunicateUI.showClosedConversationBanner(true);
}
KommunicateUI.isConvJustResolved = true;
KommunicateUI.showClosedConversationBanner(true);
} else if (
resp.message.metadata.KM_STATUS ===
KommunicateConstants.CONVERSATION_OPEN_STATUS
Expand Down
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