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Update shared-calling-setup.md
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The Pay-As-You-Go (PAYG) Calling Plan is a must have prerequisite for using Shared Out Calling.
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LeivoSepp authored Feb 4, 2025
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Expand Up @@ -93,7 +93,7 @@ For information on the configuration of emergency locations, see [Manage emergen

### Using a Calling Plan service number

If the resource account uses a Calling Plan service number, you can have a [Pay-As-You-Go Calling Plan](calling-plans-for-office-365.md#pay-as-you-go-calling-plan) assigned to the resource account and fund calls with [pay-as-you-go minutes](/microsoft-365/commerce/subscriptions/manage-pay-as-you-go-services#buy-a-pay-as-you-go-product-or-service-and-enable-overage). If your tenant has a [Calling Plan subscription with a Microsoft Online Subscription Agreement](what-are-communications-credits.md#customers-without-a-microsoft-online-subscription-agreement-mosa-billing-account), [set up Communications Credits for your organization](set-up-communications-credits-for-your-organization.md).
If the resource account uses a Calling Plan service number, you must have a [Pay-As-You-Go Calling Plan](calling-plans-for-office-365.md#pay-as-you-go-calling-plan) assigned to the resource account and fund calls with [pay-as-you-go minutes](/microsoft-365/commerce/subscriptions/manage-pay-as-you-go-services#buy-a-pay-as-you-go-product-or-service-and-enable-overage). If your tenant has a [Calling Plan subscription with a Microsoft Online Subscription Agreement](what-are-communications-credits.md#customers-without-a-microsoft-online-subscription-agreement-mosa-billing-account), [set up Communications Credits for your organization](set-up-communications-credits-for-your-organization.md).

> [!NOTE]
> If funding is not available for a call, the caller will hear a voice treatment stating that "You are not setup to use this calling feature, please contact your admin". If only a Pay-As-You-Go Calling Plan is assigned to the Resource Account, be sure it's correctly enabled to fund calls. If Communication Credits are assigned, confirm that the Communication Credits have a funded balance.
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