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Emojify and simplify change notifications for incidents and cases #6173
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aaronherman
reviewed
Aug 8, 2025
aaronherman
approved these changes
Aug 11, 2025
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This PR adds emojis and simplifies the text formatting to make change notifications easier to read. Updated notifications for other event types, like summaries or creation, will follow.
Sample Slack post for incident change notification:
Sample Slack post for case change notification:
Full emoji changes
Notification Headers:
Role Indicators:
Field Labels:
🔄 Dynamic Status & Change Notifications
Status Changes (with contextual emojis):
Priority/Severity Changes (with directional indicators):
Visibility Changes: