ServiceNow - actions to create tickets

components/servicenow/actions/create-case/create-case.mjs

@@ -0,0 +1,114 @@
+import servicenow from "../../servicenow.app.mjs";
+
+export default {
+  key: "servicenow-create-case",
+  name: "Create Case",
+  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
+  version: "0.0.1",
+  type: "action",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  props: {
+    servicenow,
+    name: {
+      propDefinition: [
+        servicenow,
+        "name",
+      ],
+    },
+    description: {
+      propDefinition: [
+        servicenow,
+        "description",
+      ],
+    },
+    severity: {
+      propDefinition: [
+        servicenow,
+        "caseSeverity",
+      ],
+    },
+    status: {
+      propDefinition: [
+        servicenow,
+        "status",
+      ],
+    },
+    channelName: {
+      propDefinition: [
+        servicenow,
+        "channelName",
+      ],
+    },
+    accountId: {
+      propDefinition: [
+        servicenow,
+        "accountId",
+      ],
+    },
+    contactId: {
+      propDefinition: [
+        servicenow,
+        "contactId",
+      ],
+    },
+    workNote: {
+      propDefinition: [
+        servicenow,
+        "workNote",
+      ],
+    },
+    comment: {
+      propDefinition: [
+        servicenow,
+        "comment",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      name,
+      description,
+      severity,
+      status,
+      channelName,
+      accountId,
+      contactId,
+      workNote,
+      comment,
+    } = this;
+
+    const channel = this.servicenow.buildChannel(channelName);
+
+    const notes = this.servicenow.buildNotes({
+      workNote,
+      comment,
+    });
+
+    const relatedParties = this.servicenow.buildRelatedParties({
+      customer: accountId,
+      customer_contact: contactId,
+    });
+
+    const response = await this.servicenow.createTroubleTicket({
+      $,
+      data: {
+        ticketType: "Case",
+        name,
+        description,
+        severity,
+        status,
+        channel,
+        notes,
+        relatedParties,
+      },
+    });
+
+    $.export("$summary", "Successfully created a case.");
+
+    return response;
+  },
+};

components/servicenow/actions/create-incident/create-incident.mjs

@@ -0,0 +1,114 @@
+import servicenow from "../../servicenow.app.mjs";
+
+export default {
+  key: "servicenow-create-incident",
+  name: "Create Incident",
+  description: "Creates a new incident record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
+  version: "0.0.1",
+  type: "action",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  props: {
+    servicenow,
+    name: {
+      propDefinition: [
+        servicenow,
+        "name",
+      ],
+    },
+    description: {
+      propDefinition: [
+        servicenow,
+        "description",
+      ],
+    },
+    severity: {
+      propDefinition: [
+        servicenow,
+        "incidentSeverity",
+      ],
+    },
+    status: {
+      propDefinition: [
+        servicenow,
+        "status",
+      ],
+    },
+    contactMethod: {
+      propDefinition: [
+        servicenow,
+        "contactMethod",
+      ],
+    },
+    companyId: {
+      propDefinition: [
+        servicenow,
+        "companyId",
+      ],
+    },
+    userId: {
+      propDefinition: [
+        servicenow,
+        "userId",
+      ],
+    },
+    workNote: {
+      propDefinition: [
+        servicenow,
+        "workNote",
+      ],
+    },
+    comment: {
+      propDefinition: [
+        servicenow,
+        "comment",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      name,
+      description,
+      severity,
+      status,
+      contactMethod,
+      companyId,
+      userId,
+      workNote,
+      comment,
+    } = this;
+
+    const channel = this.servicenow.buildChannel(contactMethod);
+
+    const relatedParties = this.servicenow.buildRelatedParties({
+      customer: companyId,
+      customer_contact: userId,
+    });
+
+    const notes = this.servicenow.buildNotes({
+      workNote,
+      comment,
+    });
+
+    const response = await this.servicenow.createTroubleTicket({
+      $,
+      data: {
+        ticketType: "Incident",
+        name,
+        description,
+        severity,
+        status,
+        channel,
+        notes,
+        relatedParties,
+      },
+    });
+
+    $.export("$summary", "Successfully created an incident.");
+
+    return response;
+  },
+};

components/servicenow/common/constants.mjs

@@ -0,0 +1,31 @@
+const DEFAULT_SEVERITY_OPTIONS = [
+  {
+    label: "Critical",
+    value: "1",
+  },
+  {
+    label: "High",
+    value: "2",
+  },
+  {
+    label: "Moderate",
+    value: "3",
+  },
+  {
+    label: "Low",
+    value: "4",
+  },
+];
+
+const INCIDENT_SEVERITY_OPTIONS = [
+  ...DEFAULT_SEVERITY_OPTIONS,
+  {
+    label: "Planning",
+    value: "5",
+  },
+];
+
+export default {
+  DEFAULT_SEVERITY_OPTIONS,
+  INCIDENT_SEVERITY_OPTIONS,
+};

components/servicenow/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/servicenow",
-  "version": "0.6.0",
+  "version": "0.7.0",
   "description": "Pipedream servicenow Components",
   "main": "servicenow.app.mjs",
   "keywords": [
@@ -13,6 +13,6 @@
     "access": "public"
   },
   "dependencies": {
-    "@pipedream/platform": "^3.0.0"
+    "@pipedream/platform": "^3.1.0"
   }
 }