docs(support): Document outbound ticket creation via Compose ticket#16847
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inkeep[bot] wants to merge 2 commits into
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docs(support): Document outbound ticket creation via Compose ticket#16847inkeep[bot] wants to merge 2 commits into
inkeep[bot] wants to merge 2 commits into
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Documents the new compose ticket feature from PR PostHog/posthog#58392, which allows support teams to proactively create tickets and send initial emails to customers via the email channel.
Reflects the compose ticket feature added in PostHog/posthog#58392.
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Hey @veryayskiy! This docs PR was generated for you by an agent. You're responsible for reviewing and merging it into production.
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Summary
This PR documents the new "Compose ticket" feature introduced in PostHog/posthog#58392, which allows support teams to proactively create outbound email tickets to reach out to customers.
Changes
contents/docs/support/email.mdxcontents/docs/support/inbox.mdxemailchannelWhy this matters
Previously, the documentation only covered inbound ticket flows (customers reaching out). This update reflects the new capability for support teams to initiate conversations, making the docs complete and accurate.
This PR was created by the Inkeep Content Writer agent, which is maintained by the Docs and Wizard team. Please reach out on Slack for help if needed.
cc @veryayskiy for review