University Help Desk Management System

Overview

The University Help Desk Management System is a dynamic Java web application to streamline and enhance the efficiency of the university's help desk operations. This system provides a centralized platform for students to raise tickets, seek assistance, and receive timely responses from lecturers.

Features

Ticket Management

• Add Ticket: Students can create new tickets to request help or report issues.
• Update Ticket: Users have the ability to modify and update their existing tickets.
• Delete Ticket: Students can remove tickets that are no longer relevant.

User Management

• User Registration: New users can register by providing necessary information.
• User Login: Registered users can securely log in to access the system.
• Password Reset: Users can reset their passwords in case they forget them.
• Profile Management: Users can view and update their profiles as needed.
• Account Deletion: Users have the option to delete their accounts if desired.

Feedback System

• Feedback Submission: Students can provide feedback on the service they received through the help desk.
• Feedback Viewing: Administrators can access and review feedback for continuous improvement.

Technologies Used

The University Help Desk Management System leverages the following technologies:

• Java: The core programming language used for server-side development.
• Servlets: Java Servlets are employed to handle HTTP requests and responses.
• JSP (JavaServer Pages): Used for dynamic web page creation and rendering.
• HTML/CSS: Front-end development is crafted using HTML for structure and CSS for styling.
• MySQL: The system utilizes a MySQL database for efficient data storage and retrieval.
• JDBC (Java Database Connectivity): JDBC is employed to connect Java applications with the database.
• Apache Tomcat: The web application is deployed and run on the Apache Tomcat server.
• Bootstrap: The front-end design is enhanced using Bootstrap for a responsive and visually appealing interface.

How to Run the Application

1. Prerequisites:

   • Install Java Development Kit (JDK).
   • Set up Apache Tomcat server.
   • Configure MySQL database.

2. Database Setup:

   • Execute the SQL scripts provided in the 'database' folder to create the necessary tables.

3. Configuration:

   • Update the database connection details in the db.properties file.

4. Deploy Application:

   • Deploy the WAR file on the Apache Tomcat server.

5. Access the Application:

   • Open a web browser and navigate to http://localhost:8080/UniversityHelpDesk.

6. Login Credentials:

   • Use the provided sample login credentials or register a new account.