Information Systems Engineer
Abulcasis School of Engineering (UIASS), Rabat
📍 Rabat, Morocco
📞 +212 762 703 212
✉️ souadelhidaoui.it.2002@gmail.com
Information Systems Engineer, passionate about web development and Full Stack technologies.
Seeking an opportunity to apply my skills in designing interactive platforms and analyzing customer data.
Full Stack Developer – HolistiCX (Final-Year Internship)
February 2025 – August 2025
- 🖥️ Designed and developed an interactive web platform to analyze customer interactions across multiple channels and languages.
- ⚙️ Developed two main modules:
- 🤖 AgentiCX: Management of artificial assistants (chatbots, voicebots) and customer conversation tracking.
- 📊 AnalytiCX: Analysis of customer interactions, speech-to-text transcription in local dialects (Darija, Tunisian, Comorian), and vocal emotion recognition.
- 📈 Implemented KPIs, automated dashboards, and secure user management via Keycloak.
- Technologies:
Startup Catalog Platform (End-of-Year Internship)
June 2024 – September 2024
- 🛠️ Developed a web application for managing the startup catalog and reporting for the Al Mada Foundation.
- 📋 Conducted requirements analysis, and designed and developed the frontend and backend with secure REST services.
- Technologies:
Hospital Information Systems (Observation Internship)
July 2023 – August 2023
- 👁️ Observed and analyzed hospital information systems to optimize daily operations.
- 🤝 Collaborated with healthcare professionals to understand best practices and critical information flows.
Catering Services Management Application (Internship)
September 2024 – November 2024
- 📋 Contributed to requirements analysis and development of a centralized web application for managing university restaurants and cafeterias.
- Technologies:
Programming Languages:
Frontend:
Backend & Frameworks:
Databases:
API & Testing:
Versioning & Collaboration:
Methodologies & Modeling:
Deployment & Cloud:
Productivity Tools:
- 🏅 Oracle Certified Associate, Java SE 8 Programmer (November 2024)
- 🏅 SAFe® 4 Scrum Master – International Scrum Institute™ (December 2023)
- 👨🎓 Managed students, teachers, and administrative processes to improve communication and academic workflows.
- Technologies:
- 🛒 Developed a web platform for managing inventory, orders, customer profiles, and user accounts.
- Technologies:
- 🏥 Managed medical devices, patients, beds, and ambulances.
- Technologies:
- 🏁 Autonomy & Sense of Responsibility
- 🧩 Analytical and Synthesis Skills
- 🎨 Creativity and Innovation
- 🇲🇦 Arabic: Native
- 🇫🇷 French: Fluent
- 🇬🇧 English: Fluent
Information Systems Engineering (2022 – 2025)
International University of Abulcasis of Health Sciences (UIASS), Rabat
Preparatory Classes for Engineering Schools – Mathematics and Physics Track (2020 – 2022)
Errazi High School, El Jadida
Baccalaureate in Mathematical Sciences A (2019 – 2020)
Imam El Ghazali High School, Sidi Bennour