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fix: disable input when agent is processing the request #3242

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Merged
avinashkasipathy merged 1 commit into from
Sep 3, 2025
Merged

fix: disable input when agent is processing the request #3242

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17 changes: 11 additions & 6 deletions packages/template-retail-react-app/app/components/search/index.jsx
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Original file line number Diff line number Diff line change
Expand Up @@ -174,7 +174,8 @@ const Search = (props) => {
if (!miawChatRef.current.hasFired && miawChatRef.current.newChatLaunched) {
if (
e.detail.conversationEntry?.sender?.role === 'Chatbot' &&
searchInputRef?.current?.value
searchInputRef?.current?.value &&
window.embeddedservice_bootstrap?.utilAPI
) {
miawChatRef.current.hasFired = true
setTimeout(() => {
Expand All @@ -194,17 +195,21 @@ const Search = (props) => {
}
}, [])
const launchChat = () => {
window.embeddedservice_bootstrap.utilAPI
.launchChat()
.then((successMessage) => {
if (window.embeddedservice_bootstrap?.settings) {
window.embeddedservice_bootstrap.settings.disableStreamingResponses = true
window.embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot = false
}
window.embeddedservice_bootstrap?.utilAPI
?.launchChat()
?.then((successMessage) => {
/* TODO: With the Salesforce Winter '26 release, we will be able to use the
* onEmbeddedMessagingFirstBotMessageSent event instead, and get rid of this logic. */
if (successMessage.includes('Successfully initialized the messaging client')) {
miawChatRef.current.hasFired = false //We want the logic in onEmbeddedMessageSent to happen once per new conversation
miawChatRef.current.newChatLaunched = true
}
})
.catch((err) => {
?.catch((err) => {
console.error('launchChat error', err)
})
}
Expand All @@ -218,7 +223,7 @@ const Search = (props) => {
return
}

if (askAgentOnSearchEnabled && window.embeddedservice_bootstrap) {
if (askAgentOnSearchEnabled && window.embeddedservice_bootstrap?.utilAPI) {
// Add a 500ms delay before sending the message to ensure the experience isn't jarring to the user
setTimeout(() => {
window.embeddedservice_bootstrap.utilAPI
Expand Down
1 change: 1 addition & 0 deletions packages/template-retail-react-app/app/hooks/use-miaw.js
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Original file line number Diff line number Diff line change
Expand Up @@ -33,6 +33,7 @@ const initEmbeddedMessaging = (
) {
window.embeddedservice_bootstrap.settings.language = locale
window.embeddedservice_bootstrap.settings.disableStreamingResponses = true
window.embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot = false
window.embeddedservice_bootstrap.init(
salesforceOrgId,
embeddedServiceDeploymentName,
Expand Down
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