Document why Stripe invoice emails may not send#354
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Adds a Stripe FAQ troubleshooting section covering why customers may not receive invoice emails: sandbox/test-mode suppression and how to test around it, the "Send finalized invoices" live-mode setting, the invoice-vs-receipt distinction by collection method, and other silent suppressors (missing customer email, below-minimum charge). Cross-links from the Custom Plans catalog section, since custom plans are typically billed via send_invoice. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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What
Adds documentation explaining why customers may not receive Stripe invoice emails for paid/custom plans, prompted by the custom-plans invoice-email flow not appearing to work.
Diagnosis behind this
Stripe (not Schematic) sends invoice/receipt emails. The flow appeared broken because it was being tested in a Stripe sandbox, and Stripe does not email customers in sandboxes by default, including invoices finalized via
send_invoice. There are also a few live-mode settings that control automatic sending.Changes
integrations/stripe-faq.mdx— new "My customer didn't receive an invoice email" section covering:send_invoicevscharge_automatically)catalog/configure-catalog.mdx— Info callout in the Custom Plans section cross-linking to the troubleshooting entry.Notes for review
send_invoice. If that's always the case, I can state it definitively.Sources: Send customer emails, Test mode, Why no receipt was sent.
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