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Add troubleshooting guide for stuck Zcash transactions. - #2010

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pearl-max468:patch-2
Open

Add troubleshooting guide for stuck Zcash transactions. #2010
pearl-max468 wants to merge 1 commit into
ZecHub:mainfrom
pearl-max468:patch-2

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Summary

Adds a wallet-neutral troubleshooting guide to the Transactions page for common stuck-transaction cases.

This PR:

  • Adds a decision tree for pending, expired, dropped, and reorged transactions
  • Explains what to do when a transaction appears on one server or explorer but not another
  • Adds guidance on when not to resend
  • Adds privacy-safe checks users can perform before asking for support
  • Adds what users should not share publicly
  • Adds what information support teams actually need
  • Updates fee guidance to use Zcash-native fee language instead of EVM-style gas/Gwei wording
  • References ZIP 203 for transaction expiry and ZIP 317 for current fee behavior

Verification

  • Checked that pending, expired, dropped, server-mismatch, and reorg cases are covered
  • Confirmed ZIP 203 and ZIP 317 are linked
  • Confirmed old EVM-style fee guidance was removed
  • Reviewed the Markdown diff for formatting issues

## Summary

Adds a wallet-neutral troubleshooting guide to the Transactions page for common stuck-transaction cases.

This PR:
- Adds a decision tree for pending, expired, dropped, and reorged transactions
- Explains what to do when a transaction appears on one server or explorer but not another
- Adds guidance on when not to resend
- Adds privacy-safe checks users can perform before asking for support
- Adds what users should not share publicly
- Adds what information support teams actually need
- Updates fee guidance to use Zcash-native fee language instead of EVM-style gas/Gwei wording
- References ZIP 203 for transaction expiry and ZIP 317 for current fee behavior

## Verification

- Checked that pending, expired, dropped, server-mismatch, and reorg cases are covered
- Confirmed ZIP 203 and ZIP 317 are linked
- Confirmed old EVM-style fee guidance was removed
- Reviewed the Markdown diff for formatting issues
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