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Clarify Worldpay go-live prerequisites in Before you start #1040

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fmcgrath merged 3 commits into from
Mar 11, 2026
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Clarify Worldpay go-live prerequisites in Before you start #1040

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Clarify Worldpay go-live prerequisites in Before you start
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25 changes: 16 additions & 9 deletions source/switching_to_live/index.html.md.erb
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Expand Up @@ -11,18 +11,25 @@ Follow these steps to start taking real payments from users.

## Before you start

You must:
Before you go live, you must:

- have successfully finished [testing your integration](/testing_govuk_pay/#test-your-integration)
- read about [payment service provider (PSP) fees](/reporting/#psp-fees) (Stripe only)
- have a secure domain for your service, because you must use HTTPS for the `return_url` when you [create a payment](/making_payments/#creating-a-payment) in a live service (does not apply if you use [payment links](https://www.payments.service.gov.uk/govuk-payment-pages/))
- sign up for updates on the [GOV.UK Pay status page](https://payments.statuspage.io), so you get a notification when there's an incident
- know how to [contact us](/support_contact_and_more_information/) to report an incident or if you need help going live
- finish [testing your integration](/testing_govuk_pay/#test-your-integration)
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- read about [payment service provider (PSP) fees](/reporting/#psp-fees) if you use Stripe
- use a secure HTTPS domain for any `return_url` you send ([payment links](https://www.payments.service.gov.uk/govuk-payment-pages/) do not use `return_url`)
- sign up for [GOV.UK Pay status updates](https://payments.statuspage.io)
- know how to [contact us](/support_contact_and_more_information/)

Compared to when you have tested your service, your live service may have a:
If you use Worldpay, you must also:

- slower response time, because GOV.UK Pay must wait for responses from your payment service provider (PSP)
- lower transaction limit - check with your PSP
- have Worldpay admin account sign in details
- have your merchant codes - you can find these in emails from Government Banking

### How live is different from testing
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Compared with testing, your live service may have:
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- slower response times, because GOV.UK Pay must wait for responses from your PSP
- lower transaction limits - you should check these with your PSP

## 1. Request to go live with your GOV.UK Pay service

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