Repository ini berisi catatan belajar, eksperimen, dan dokumentasi seputar ServiceNow.
Tujuan repo ini adalah menjadi living documentation agar mudah dipakai ulang, diupdate, dan dishare.
- ServiceNow_Documentation.md → dokumentasi utama (ITSM, ITOM, integrasi, flow, dsb)
- Contoh kode snippet (GlideRecord, Script Include, REST API, dll)
- Diagram alur (Mermaid) untuk Incident, Change, Flow Designer, CMDB & Discovery
- ITSM: Incident, Problem, Change Management dengan diagram alur
- ITOM: CMDB, Discovery, Event Management
- Integrasi & Otomasi: REST API, Scripted REST, Flow Designer
- Development: Script Include, Glide API, Studio
- Service Catalog: Catalog Item, Variable Sets, Record Producer
- Dashboard & Reporting
- Keamanan & Akses
- Best Practices: Naming convention, performance tuning, update set & release management
- Clone repo:
git clone https://github.com/bontiharyanto/servicenowlearn.git cd servicenowlearn