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Summary

PCX-20392
Follow-up to #27322

@github-actions github-actions bot added product:dns Issues or PRs related to DNS size/m labels Jan 22, 2026
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github-actions bot commented Jan 22, 2026

This pull request requires reviews from CODEOWNERS as it changes files that match the following patterns:

Pattern Owners
/public/__redirects @cloudflare/content-engineering, @cloudflare/pcx-technical-writing
/src/content/docs/cloudflare-for-platforms/ @irvinebroque, @dinasaur404, @cloudflare/pcx-technical-writing
/src/content/docs/dns/ @RebeccaTamachiro, @cloudflare/pcx-technical-writing
/src/content/docs/fundamentals/ @dcpena, @cloudflare/pcx-technical-writing
/src/content/docs/terraform/ @dcpena, @cloudflare/pcx-technical-writing
* @cloudflare/pcx-technical-writing

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Preview URL: https://7f03279a.preview.developers.cloudflare.com
Preview Branch URL: https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com

Files with changes (up to 15)

Original Link Updated Link
https://developers.cloudflare.com/dns/troubleshooting/faq/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/troubleshooting/faq/
https://developers.cloudflare.com/dns/faq/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/faq/
https://developers.cloudflare.com/dns/manage-dns-records/troubleshooting/unexpected-dns-records/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/manage-dns-records/troubleshooting/unexpected-dns-records/
https://developers.cloudflare.com/dns/manage-dns-records/how-to/create-dns-records/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/manage-dns-records/how-to/create-dns-records/
https://developers.cloudflare.com/dns/dns-firewall/faq/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/dns-firewall/faq/
https://developers.cloudflare.com/terraform/troubleshooting/authentication-error-dns-records/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/terraform/troubleshooting/authentication-error-dns-records/
https://developers.cloudflare.com/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting/
https://developers.cloudflare.com/cloudflare-for-platforms/cloudflare-for-saas/start/advanced-settings/worker-as-origin/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/cloudflare-for-platforms/cloudflare-for-saas/start/advanced-settings/worker-as-origin/
https://developers.cloudflare.com/dns/proxy-status/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/dns/proxy-status/
https://developers.cloudflare.com/fundamentals/reference/troubleshooting/ https://rebecca-dns-faq-ts-review.preview.developers.cloudflare.com/fundamentals/reference/troubleshooting/

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github-actions bot commented Jan 23, 2026

This PR requires additional review attention because it affects the following areas:

Redirects

This PR changes current filenames or deletes current files. Make sure you have redirects set up to cover the following paths:

  • /dns/manage-dns-records/troubleshooting/acme-challenge-txt-record/
  • /dns/troubleshooting/faq/

Partials

This PR updates partial files, which are pieces of content used across multiple files in our Render component.

@RebeccaTamachiro RebeccaTamachiro changed the title [DNS] Reorganize FAQ and troubleshooting [DNS] Review and reorganize FAQ Jan 23, 2026
@RebeccaTamachiro RebeccaTamachiro marked this pull request as ready for review January 23, 2026 14:46
@RebeccaTamachiro RebeccaTamachiro requested review from a team and dcpena as code owners January 23, 2026 14:46

## Old SaaS provider content after updating a CNAME

When switching SaaS providers, an older configuration can take precedence if the old provider provisioned a specific custom hostname and the new provider provisioned a wildcard custom hostname. This is expected as per the [certificate and hostname priority](https://developers.cloudflare.com/ssl/reference/certificate-and-hostname-priority/#hostname-priority).
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When switching SaaS providers, an older configuration can take precedence if the old provider provisioned a specific custom hostname and the new provider provisioned a wildcard custom hostname. This is expected as per the [certificate and hostname priority](https://developers.cloudflare.com/ssl/reference/certificate-and-hostname-priority/#hostname-priority).
When switching SaaS providers, an older configuration can take precedence if the old provider provisioned a specific custom hostname and the new provider provisioned a wildcard custom hostname. This is expected as per the [certificate and hostname priority](/ssl/reference/certificate-and-hostname-priority/#hostname-priority).

## How does DNS Firewall choose a backend nameserver to query upstream?

</Details>
DNS Firewall alternates between a customer's nameservers, using an algorithm is more likely to send queries to the faster upstream nameservers than slower nameservers.
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DNS Firewall alternates between a customer's nameservers, using an algorithm is more likely to send queries to the faster upstream nameservers than slower nameservers.
DNS Firewall alternates between a customer's nameservers, using an algorithm that is more likely to send queries to the faster upstream nameservers than slower nameservers.


import { Render, DashButton } from "~/components";

The sections bellow cover frequently asked questions about Cloudflare authoritative DNS. For DNS Firewall, refer to [DNS Firewall FAQ](/dns/dns-firewall/faq/).
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The sections bellow cover frequently asked questions about Cloudflare authoritative DNS. For DNS Firewall, refer to [DNS Firewall FAQ](/dns/dns-firewall/faq/).
The sections below cover frequently asked questions about Cloudflare authoritative DNS. For DNS Firewall, refer to [DNS Firewall FAQ](/dns/dns-firewall/faq/).


`Error: failed to create DNS record: HTTP status 403: Authentication error (10000)`

This is caused by an error in your code syntax, when your are not using index `[0]` for the zones. Find an example below and a more detailed thread on [GitHub](https://github.com/cloudflare/terraform-provider-cloudflare/issues/913).
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This is caused by an error in your code syntax, when your are not using index `[0]` for the zones. Find an example below and a more detailed thread on [GitHub](https://github.com/cloudflare/terraform-provider-cloudflare/issues/913).
This is caused by an error in your code syntax, when you are not using index `[0]` for the zones. Find an example below and a more detailed thread on [GitHub](https://github.com/cloudflare/terraform-provider-cloudflare/issues/913).

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