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[Cloudflare for SaaS] remove Customer Success Manager references #33238

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Merged
ngayerie merged 1 commit into from
Sep 8, 2026
Merged

[Cloudflare for SaaS] remove Customer Success Manager references #33238

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2 changes: 1 addition & 1 deletion ...ms/cloudflare-for-saas/domain-support/hostname-validation/validation-status.mdx
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Expand Up @@ -18,7 +18,7 @@ When you [validate a custom hostname](/cloudflare-for-platforms/cloudflare-for-s
| Pending | Custom hostname is pending hostname validation. |
| Active | Custom hostname has completed hostname validation and is active. |
| Active re-deploying | Customer hostname is active and the changes have been processed. |
| Blocked | Custom hostname cannot be added to Cloudflare at this time. Custom hostname was likely associated with Cloudflare previously and flagged for abuse.<br/><br/>If you are an Enterprise customer, contact your Customer Success Manager. Otherwise, email `abusereply@cloudflare.com` with the name of the web property and a detailed explanation of your association with this web property. |
| Blocked | Custom hostname cannot be added to Cloudflare at this time. Custom hostname was likely associated with Cloudflare previously and flagged for abuse.<br/><br/>If you are an Enterprise customer, contact your account team. Otherwise, email `abusereply@cloudflare.com` with the name of the web property and a detailed explanation of your association with this web property. |
| Moved | Custom hostname is not active after **Pending** for the entirety of the [Validation Backoff Schedule](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/hostname-validation/backoff-schedule/) or it no longer points to the fallback origin. |
| Deleted | Custom hostname was deleted from the zone. Occurs when status is **Moved** for more than seven days. |

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4 changes: 2 additions & 2 deletions ...dflare-for-platforms/cloudflare-for-saas/reference/status-codes/custom-csrs.mdx
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Expand Up @@ -48,8 +48,8 @@ head:
| 401 | 1003 | Failed to verify JWT token |
| 401 | 1004 | Failed to get claims from JWT token |
| 401 | 1005 | JWT token does not have required claims |
| 403 | 1403 | No quota has been allocated for this zone. If you are already a paid Cloudflare for SaaS customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will contact you. |
| 403 | 1404 | Access to generating CSRs has not been granted for this zone. If you are already a paid Cloudflare for SaaS customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will contact you. |
| 403 | 1403 | No quota has been allocated for this zone. If you are already a paid Cloudflare for SaaS customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will contact you. |
| 403 | 1404 | Access to generating CSRs has not been granted for this zone. If you are already a paid Cloudflare for SaaS customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will contact you. |
| 404 | 1419 | The custom CSR was not found. |
| 409 | 1420 | The custom CSR is associated with an active certificate pack. You will need to delete all associated active certificate packs before you can delete the custom CSR. |
| 500 | 1500 | Internal Server Error |
8 changes: 4 additions & 4 deletions ...e-for-platforms/cloudflare-for-saas/reference/status-codes/custom-hostnames.mdx
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Expand Up @@ -81,9 +81,9 @@ head:
| 401 | 1003 | Failed to verify JWT token |
| 401 | 1004 | Failed to get claims from JWT token |
| 401 | 1005 | JWT token does not have required claims |
| 403 | 1404 | No quota has been allocated for this zone. If you are already a paid Cloudflare for SaaS customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1405 | Quota exceeded. If you are already a paid Cloudflare for SaaS customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1413 | No [custom metadata](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/custom-metadata/) access has been allocated for this zone. If you are already a paid customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1414 | Access to setting a custom origin server has not been granted for this zone. If you are already a paid Cloudflare for SaaS customer, contact your Customer Success Manager for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1404 | No quota has been allocated for this zone. If you are already a paid Cloudflare for SaaS customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1405 | Quota exceeded. If you are already a paid Cloudflare for SaaS customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1413 | No [custom metadata](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/custom-metadata/) access has been allocated for this zone. If you are already a paid customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 403 | 1414 | Access to setting a custom origin server has not been granted for this zone. If you are already a paid Cloudflare for SaaS customer, contact your account team for additional provisioning. If you are not yet enrolled, [fill out this contact form](https://www.cloudflare.com/plans/enterprise/contact/) and our sales team will reach out to you. |
| 409 | 1406 | Duplicate custom hostname found. |
| 500 | 1500 | Internal Server Error |
2 changes: 1 addition & 1 deletion ...docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx
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Expand Up @@ -19,7 +19,7 @@ import { Details, Render } from "~/components";

By default, you may issue up to 15 certificates per minute. Only successful submissions (POSTs that return 200) are counted towards your limit. If you exceed your limit, you will be prevented from issuing new certificates for 30 seconds.

If you require a higher rate limit, contact your Customer Success Manager.
If you require a higher rate limit, contact your account team.

---

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