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27 changes: 13 additions & 14 deletions content/articles/faq-ssl-certificates.md
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## Prices and Subscription

<div class="section-faq" markdown="1">

1. #### What is the price of an SSL certificate?

The price depends on the certificate type. To learn more, visit [SSL Certificates](/articles/ssl-certificates/).

1. #### I want to purchase an SSL certificate. What is the DNSimple subscription?

DNSimple is a subscription-based service. You need an active subscription in our to use our platform and domain services.
DNSimple is a subscription-based service. You need an active subscription with us to use our platform and domain services.

The subscription gives you access to the included platform services (such as the API access and the DNS hosting), and the paid products (such as the domain registration, SSL certificates, email forwarding, etc.).
The subscription gives you access to the included platform services (such as the API access and the DNS hosting), and the paid products (such as the domain registration, certain SSL certificates, email forwarding, etc.).

1. #### I want to purchase an SSL certificate. Do I need a subscription?

Yes. SSL certificates are one of our paid products, provided as part of our subscription service.
Yes and no. Let's Encrypt SSL certificates are one of our paid products, provided as part of our subscription service.

To purchase an SSL certificate, you need an active subscription at the time of the purchase. You're not required to have an active subscription to use or install the certificate on your server. If you disable the subscription, you won't receive any additional services for the domain or the certificate.
To purchase a Let's Encrypt SSL certificate, you need an active subscription at the time of the purchase. You're not required to have an active subscription to use or install the certificate on your server. If you disable the subscription, you won't receive any additional services for the domain or the certificate. You need a valid, active subscription when you renew the certificate or if you want to reissue the certificate.

You need a valid, active subscription when you renew the certificate or if you want to reissue the certificate.
You can purchase a Sectigo SSL Certificate without a subscription. Note that you won't receive any additional services for the domain without an active subscription.

1. #### I just want to purchase an SSL certificate, why do I need a subscription?

We offer SSL certificate purchases as part of our subscription service.

An SSL certificate is not a one-off purchase. You need to renew the certificate periodically. Sometimes you need to rekey it, or may have issues installing it, and need support. All these tasks are covered by our subscription service.
1. #### I just want to purchase a Let's Encrypt SSL certificate. Why do I need a subscription?

If you're requesting a [Let's Encrypt certificate](/articles/letsencrypt/), we'll use our DNS hosting service to automatically provision the DNS records required to validate your certificate, and we'll [automatically renew](/articles/letsencrypt/#auto-renewal) the certificate for you before it expires. All these services require a subscription.

1. #### Will my certificate remain valid after unsubscribing?

Yes. You're not required to have an active subscription to use or install the certificate on your server.

If you disable the subscription, you won't receive any additional services for the domain or the certificate, like expiration warnings or the ability to renew or reissue it.

</div>

## Domains and SSL certificates

<div class="section-faq" markdown="1">

1. #### Do I need to transfer the domain to DNSimple to purchase an SSL certificate?

No. You can purchase an SSL certificate for a domain that is not registered with us without transferring it to us. However, you need to add the domain to your account to request the certificate. You also need a valid, active subscription.
No. You can purchase an SSL certificate for a domain that is not registered with us without transferring it to us. However, you need to add the domain to your account to request the certificate. For certain certificate types, you will also need a valid, active subscription.

Follow the instructions in [Getting Started](/articles/getting-started-ssl-certificates/). When you're asked to add the domain to purchase the certificate, select the option to add a domain without transferring or registering it.

1. #### Do I need to host the domain with DNSimple to purchase an SSL certificate?

Not for Standard certificates. You can purchase an SSL certificate for a domain that is not hosted with us. However, you need to add the domain to your account in order to be able to request the certificate. You also need a valid, active subscription.
Not for Standard certificates. You can purchase an SSL certificate for a domain that is not hosted with us. However, you need to add the domain to your account to be able to request the certificate. You also need a valid, active subscription.

Follow the instructions in [Getting Started](/articles/getting-started-ssl-certificates/). When you are asked to add the domain to purchase the certificate, select the option to add a domain without transferring or registering it.

Expand All @@ -78,6 +75,7 @@ structured_data: true
## Certificate Types

<div class="section-faq" markdown="1">

1. #### What type of SSL certificates does DNSimple provide?

We provide different types of _domain-validated_ [SSL certificates](/articles/ssl-certificates/), signed by globally recognized [certificate authorities](/articles/what-is-certificate-authority/). We don't provide _organization-validated_ (OV) or _extended-validation_ (EV) SSL certificates.
Expand All @@ -95,11 +93,12 @@ structured_data: true
## Certificate Procedures

<div class="section-faq" markdown="1">

1. #### How long does it take to issue an SSL certificate?

Issuing a new SSL certificate can take anywhere from a few minutes to a few hours. However, [the time frame depends on many factors](/articles/how-long-to-issue-ssl-certificate/).

1. #### Does renewing a certificate update the one I have installed?

No. After renewing or purchasing a new certificate you need to install the updated files on your server(s). You can automate this using [webhooks and our api](https://developer.dnsimple.com), but we don't have access to your systems to update your certificates for you.
No. After renewing or purchasing a new certificate, you need to install the updated files on your server(s). You can automate this using [webhooks and our api](https://developer.dnsimple.com), but we don't have access to your systems to update your certificates for you.
</div>
52 changes: 29 additions & 23 deletions content/articles/ordering-standard-certificate.md
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Expand Up @@ -22,56 +22,62 @@ All standard SSL certificates sold by DNSimple are valid for at least one year f

## Before starting

To order an SSL certificate you need a DNSimple account. To finalize the order, the account [must be subscribed](/articles/account-activation/) to a DNSimple plan.

<note>
You are not required to keep an active subscription to access the certificate, however some features, such as certificate renewal or auto-renewal, will not be available when you unsubscribe.
</note>
To order an SSL certificate, you need a DNSimple account.

You can order an SSL certificate for a domain, even if the domain is hosted elsewhere or registered with another registrar. **You are not required to transfer or host a domain with us to purchase a Sectigo SSL certificate**.

Please ensure you comply with the all the [technical requirements](/articles/getting-started-ssl-certificates/#requirements) in our [Getting Started with SSL Certificates](/articles/getting-started-ssl-certificates/) page before ordering the certificate.
Please ensure you comply with all the [technical requirements](/articles/getting-started-ssl-certificates/#requirements) in our [Getting Started with SSL Certificates](/articles/getting-started-ssl-certificates/) page before ordering the certificate.

For more details about the configuration, approval, and installation of the certificate, read the [Getting Started with SSL Certificates](/articles/getting-started-ssl-certificates/) article, or follow the instructions on the site after you purchase the SSL certificate order.

If you are looking to renew an existing certificate, read the renewing article.
If you are looking to renew an existing certificate, read [Renewing a standard SSL certificate](/articles/renewing-standard-ssl-certificate/).


## Ordering a Standard SSL certificate {#order}

Getting a new SSL certificate is a multi-step process that involves several parties: the customer (you), DNSimple, and the certificate authority. Before purchasing an SSL certificate, read the [Getting Started with SSL certificates article](/articles/getting-started-ssl-certificates/) to make sure you are familiar with the SSL certificate process.
Before purchasing an SSL certificate, read the [Getting Started with SSL certificates article](/articles/getting-started-ssl-certificates/) to make sure you are familiar with the SSL certificate process.

The order is the first step in getting an SSL certificate. It will create an SSL certificate order that represents a request for a certificate to the CA.

<div class="section-steps" markdown="1">
##### Ordering a certificate

### Ordering a certificate with a DNSimple Subscription

1. Log into DNSimple with your user credentials.
1. If you have more than one account, select the relevant one.
1. If the domain is not already in your account, follow the instructions to [add a domain without transferring it](/articles/adding-domain/).
1. If the domain is already in your account, on the top-nav menu, click the <label>Domains</label> tab, locate the relevant domain, and click on the name to access the domain page.
1. Select the SSL Certificates tab, and click <label>New certificate</label> to start the order.
1. Click <label>Continue</label> under the Sectigo SSL option.
1. Follow the instructions to order the certificate.
2. If the domain is **not** already in your account, follow the instructions to [add a domain without transferring it](/articles/adding-domain/).
3. If the domain is already in your account, on the top-nav menu, click the <label>Certificates</label> tab, then the **Add new** button on the upper right.

![Certificate page]()

4. From the drop-down under Sectigo, locate the domain you are purchasing the certificate for.
5. Click **Continue**.
6. Follow the instructions to order the certificate.

1. [Read this article](/articles/ssl-certificate-names/) to determine the appropriate host name of your SSL certificate.
1. [Read this article](/articles/ssl-certificate-names/) to determine the appropriate hostname of your SSL certificate.
1. Enter the certificate common name. Use an `*` to order a wildcard certificate.
1. ECDSA is selected for you by default, but you can select RSA as the signature algorithm if your particular scenario requires it.
1. Leave the CSR option unchecked, unless you really need to provide a [custom CSR](/articles/what-is-csr/). The easiest thing to do is to have us automatically generate the CSR (and a new private key to go with it). Make sure to read our [private key policy](https://dnsimple.com/private-key-policy).
1. Submit the order.

1. Leave the CSR option unchecked, unless you need to provide a [custom CSR](/articles/what-is-csr/). The easiest thing to do is to have us automatically generate the CSR (and a new private key to go with it). Make sure to read our [private key policy](https://dnsimple.com/private-key-policy).
1. Click **Purchase certificate**.
![Purchase a Certificate](/files/dnsimple-certificate-purchase.png)

7. Select the validation email and then send it.
8. Once the email is validated, the certificate purchase is complete.

### Ordering a certificate _without_ a DNSimple Subscription

1.

<info>
The certificate price will be held on your card immediately.
Your card will be charged once the certificate is issued.
The certificate price will be held on your card immediately. Your card will be charged once the certificate is issued.
If the issuance fails, funds will be released.
</info>

</div>

## Next steps

Once you order the certificate, **you will have to go through the steps of configuring, verifying, and installing the certificate in order to receive the certificate**.
Once you order the certificate, **you will have to install and configure the certificate**.

See [getting started with SSL certificates](/articles/getting-started-ssl-certificates/).
See [how to install a certificate](/articles/installing-ssl-certificate/).
64 changes: 54 additions & 10 deletions content/articles/registering-domain.md
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Expand Up @@ -20,20 +20,64 @@ We recommend [enabling auto-renew](https://support.dnsimple.com/articles/domain-
</div>

<div class="section-steps" markdown="1">
##### To register a domain

### To register a domain with a DNSimple subscription

1. Choose the relevant account, and click the **Add new** menu on your Dashboard.
1. Click **Register domain**.
1. Choose an available domain name.
1. Click **Add new contact** to provide the registrant's contact details, or choose a contact from those you've already created.
1. If applicable, choose whether you want WHOIS privacy protection and/or auto-renewal enabled on the domain.
1. Click **Register [domain name]**.
1. Choose the relevant account, and click the **Add new** menu on your Dashboard.
2. Click **Register domain**.

If the domain was registered successfully, you'll be taken to a screen confirming your registration.
![register domain](/files/register-domain-add-button.png)

3. Enter the domain name you would like to register.

![domain availability page](/files/register-domain-screen.png)

4. Click on **Check availability**
5. From the drop-down, choose a contact from those you've already created or click **Add new contact** to provide the registrant's contact details.

![add new contact](/files/registration-add-new-contact-subscription.png)

6. If applicable, choose whether you want WHOIS privacy protection and/or auto-renewal enabled on the domain.
7. Click **Register [domain name]**. The card on file will be charged.

### To register a domain _without_ a DNSimple subscription

1. Choose the relevant account, and click **Register a domain** on your Dashboard.

![register a domain on dashboard](/files/register-domain-from-dashboard.png)

2. Enter the domain name you would like to register.

![domain availability page](/files/register-domain-screen.png)

3. Click on **Check availability**
4. If the domain name is available to register, you will be taken to a page to provide the registrant's contact details.

![contact details page](/files/registration-page.png)

If you have another domain registered, choose a contact from those you've already created. If you have a previous contact but need to add a new one, you can click on the drop-down and then **Add new contact**.

![add new contact no subscription](/files/registration-add-new-contact-no-subscription.png)

6. If applicable, choose whether you want WHOIS privacy protection and/or auto-renewal enabled on the domain.
7. Click **Continue to payment**.
8. Enter payment details.

![payment details screen](/files/domain-payment-page.png)

If you have already made a purchase, your card details have been saved. You can choose to use the saved details or add a new card.

![saved card](/files/saved-card.png)

9. Click **Purchase (domain name)**

If the domain was registered successfully (whether you have a subscription or not), you'll be taken to a screen confirming your registration.

![success screen](/files/registration-successful-page.png)

<info>
The total registration price will be held on your card immediately.
Your card will be charged once the registration completes.
The total registration price will be held on your card immediately. Your card will be charged once the registration is complete.
If the registration fails, funds will be released.
</info>

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---

<info>
In this article we'll use the term _standard_ as described in our [TLS/SSL certificate page](/articles/ssl-certificates/#standard-certificate).
In this article, we'll use the term _standard_ as described in our [TLS/SSL certificate page](/articles/ssl-certificates/#standard-certificate).
</info>

## Comparison Let's Encrypt vs Standard SSL certificates

The table below summarizes the most important DNSimple offering differences between Let's Encrypt and Standard SSL certificates. These differences may help you to decide which certificate you need.

<info>
The table only reflects the status of the current DNSimple offering. Some features may be available at the Certificate Authority, but currently not supported by DNSimple.
The table only reflects the status of the current DNSimple offering. Some features may be available at the Certificate Authority, but are currently not supported by DNSimple.
</info>

| | Let's Encrypt | Standard |
Expand All @@ -41,7 +41,7 @@ Custom CSR | Not Supported | Supported

## What is the right certificate for me? {#whichone}

The following list of questions may help you to determine what is the best certificate for you. The answer is based on possible limitations of a specific certificate to fulfill the requirement. This also means that if you combine two or more questions (requirement), the results may conflict each other.
The following list of questions may help you to determine what is the best certificate for you. The answer is based on the possible limitations of a specific certificate to fulfill the requirement. This also means that if you combine two or more questions (requirements), the results may conflict with each other.

| Requirement | Answer |
|-------------+--------|
Expand All @@ -55,4 +55,6 @@ Your domain is resolving exclusively with DNSimple. | **Let's Encrypt** or **Sta
Your domain is resolving with both DNSimple and Secondary DNS. | **Standard**
Your domain is NOT resolving with DNSimple. | **Standard**
Your domain is NOT registered but resolving with DNSimple. | **Let's Encrypt** or **Standard**
Your domain is NOT registered ant NOT resolving with DNSimple. | **Standard**
Your domain is NOT registered and NOT resolving with DNSimple. | **Standard**


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