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ENGDOCS-2498 #22287

Merged
merged 2 commits into from
Mar 25, 2025
Merged

ENGDOCS-2498 #22287

merged 2 commits into from
Mar 25, 2025

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aevesdocker
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Description

What this PR does do:

  • Tries to make it clearer that this 'Get support' page is referring just to DD, not to all of Docker.
  • It also points to the steps to get the diagnostics ID before you contact support.

What this PR doesn't do:

  • Create a seperate page at the top-level for getting support as this would just end up repeating/referring back to content we already have and wouldn't fundamentally...see point 2 below
  • Solve the generally poor 'get support' experience.

Related issues or tickets

Reviews

  • Technical review
  • Editorial review
  • Product review

@github-actions github-actions bot added the area/desktop Issue affects a desktop edition of Docker. E.g docker for mac label Mar 21, 2025
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@aevesdocker aevesdocker marked this pull request as ready for review March 21, 2025 15:42
@aevesdocker aevesdocker requested a review from a team March 21, 2025 15:42
- Use on or in conjunction with hardware or software other than that specified in the applicable documentation
- Running on unsupported operating systems, including beta/preview versions of operating systems
- Running containers of a different architecture using emulation
- Support for the Docker engine, Docker CLI, or other bundled Linux components
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Suggested change
- Support for the Docker engine, Docker CLI, or other bundled Linux components
- Support for the Docker Engine, Docker CLI, or other bundled Linux components

- Push or pull issues, including rate limiting
- Usage issues
- Crash closing software
- Docker Desktop not behaving as expected

For Windows users, you can also request support on:
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Suggested change
For Windows users, you can also request support on:
For Windows users, you can also request support on:

Comment on lines 49 to 51
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
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Suggested change
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)

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left a little nit for the nesting of the "What support can I get?" section!

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lgtm!!

@aevesdocker aevesdocker merged commit ad6b54a into docker:main Mar 25, 2025
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2 participants