feat(csat): port satisfaction ratings + CSAT settings (Phoenix)#81
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Brings escalated-phoenix to parity with the laravel reference for the CSAT domain (previously absent). - SatisfactionRating schema + migration (one rating per ticket via a unique index; rating 1-5, optional comment, optional polymorphic rated_by, created_at stamped on insert). - SatisfactionRatingController: customer (`store`, by reference) and guest (`store_guest`, by token) submission. A ticket can be rated once and only when resolved or closed (mirrors laravel). - Admin CsatSettingsController: question text / scale / delivery trigger / delay, persisted via the key/value SettingsService. - Router wiring: customer + guest rate endpoints, admin /settings/csat. Verified in Docker: mix format, mix credo --strict, full suite (460 tests, 0 failures).
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Brings escalated-phoenix to parity with the laravel reference for the CSAT domain (previously absent).
What
SatisfactionRatingschema + migration — one rating per ticket (unique index), rating 1-5, optional comment, optional polymorphicrated_by,created_atstamped on insertSatisfactionRatingController— customer (store, by reference) + guest (store_guest, by token); a ticket is rateable once and only when resolved/closed (mirrors laravel)CsatSettingsController— question text / scale / delivery trigger / delay via the key/valueSettingsService/settings/csatVerified (Docker, elixir:1.15-otp-26)
mix format✓ ·mix credo --strict✓ · full suite 460 tests, 0 failures ✓Part of the backend parity program (escalated-laravel baseline).