Website: escalated.dev
Imports tickets, contacts, agents, departments, tags, custom fields, and full conversation history from Zendesk into Escalated. Uses Zendesk's incremental export API for efficient large-dataset extraction.
- Imports agents, contacts, departments (groups), tags, and custom ticket fields
- Imports tickets with full status and priority mapping
- Imports all ticket comments (replies and internal notes) with attachment metadata
- Uses Zendesk's incremental cursor export for efficient full-history extraction
- Cursor-based pagination for resumable imports
- Automatic rate-limit handling with
Retry-Afterheader support and retry on 429/5xx - Maps Zendesk statuses (new, open, pending, hold, solved, closed) to Escalated equivalents
- Maps Zendesk priorities (low, normal, high, urgent) to Escalated equivalents
- Attachment metadata collected during reply extraction and downloaded by the framework
| Field | Type | Required | Description |
|---|---|---|---|
subdomain |
text | Yes | Your Zendesk subdomain, e.g. acme for acme.zendesk.com. |
email |
text | Yes | Email address of an admin user. |
token |
password | Yes | API token from Zendesk Admin > Apps & Integrations > APIs > Zendesk API > Tokens. |
import.adapters— Registers the Zendesk import adapter with the Escalated import system.
agents > tags > custom_fields > departments > contacts > tickets > replies > attachments
npm install @escalated-dev/plugin-import-zendeskMIT