feat: add embeddable widget API#10
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Add public REST API endpoints for an embeddable help widget at
/escalated/v1/widget/* with no auth required. Includes /config for
widget settings, /articles for KB search, /articles/{slug} for
article detail, /tickets POST for guest ticket creation, and
/tickets/{ref} GET for ticket lookup. Guarded by widget_enabled
setting and IP-based rate limiting (30 req/min). Includes PHPUnit
tests covering all endpoints, settings, and guards.
Merge main into widget branch, resolve API bootstrap conflict to include all controllers. Apply Pint formatting fixes.
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Summary
Widget_Controllerwith public REST API endpoints (no auth required):GET /widget/config- widget appearance settingsGET /widget/articles- search KB articlesGET /widget/articles/{slug}- single article detailPOST /widget/tickets- create guest ticket via widgetGET /widget/tickets/{ref}- lookup ticket by referenceescalated_settings:widget_enabled,widget_color,widget_position,widget_greetingwidget_enabledsettingTest plan