Add escalation process for support issues#48867
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Added a section on how to escalate a support issue using Unthread, including steps and tagging for visibility.
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ddribeiro
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Jul 8, 2026
| - Customer impact and urgency | ||
| - What has already been investigated (including logs, repro steps, and findings) | ||
| - The specific help needed (for example: CSA input, on-call engineering support, or infrastructure review) | ||
| 3. Tag Kathy Satterlee for visibility and coordination. |
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@ksatter I think we should keep this generic instead of calling you out by name. “Tag the CSE Team Lead.” I believe this is consistent with how we refer to Zay and myself elsewhere in the handbook.
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Added a section on how to escalate a support issue using Unthread, including steps and tagging for visibility.
Handbook only change