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Add instructions for iOS sysdiagnose #48930

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12 changes: 12 additions & 0 deletions articles/fleet-troubleshooting-for-it-admins.md
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Expand Up @@ -68,3 +68,15 @@ fleetctl debug errors
<meta name="publishedOn" value="2026-02-13">
<meta name="articleTitle" value="Fleet troubleshooting for IT admins">
<meta name="description" value="Basic troubleshooting steps for when things go wrong.">

## iOS & iPadOS MDMClient logs

You can obtain MDMClient related logs on iOS and iPadOS using sysdiagnose. This will assist with troubleshooting MDM command and profile delivery issues to those devices.

- Hold down **Power** and **Volume Up + Down** buttons together for ~ 1 second
- An iPhone will vibrate once, and trigger a screenshot (iPad will trigger a screenshot)
- Wait a few minutes for the log archive to be generated
- Go to **Settings > Privacy & Security > Analytics & Improvements > Analytics Data**
- Search for `sysdiag` and share the `.tar.gz` file
- Search the archive for `system_logs.logarchive` and open with **Console**
- Filter for `mdmclient`
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