customer listing in ticket activity

[NihalRoshanCK]

customer listing fixed at the ticket activity right sidebar

[NihalRoshanCK]

when we create a new ticket from helpdesk we can't add customer reference after creating that we have a view that shows all the ticket details in its sidebar there are details including customer and all if there is no customer (in case we create it from helpdesk )
from there customer listing is not working

[rmehta]

can you send a clear video?

[NihalRoshanCK]

helpdeskuserlist.mp4

if we want to add a reference of user in ticket user is not listing the sidebar

[sumitbhanushali]

@Nihalroshan55 in your change, you are fetching data from Customer in agentstore? was this by mistake?

Also, Customers are fetched based on Contact -> Customer mapping. If a contact doesn't have customer mapped, It shows blank. This thing needs better UX but no change in functionality afaik

[NihalRoshanCK]

yes, it's done by mistake changed it back @sumitbhanushali

[sumitbhanushali]

@Nihalroshan55 checkout get_customer api at helpdesk/utils.py.

basically, it fetches customer from given Contact. This contact must have mapping in Contact doctype in links child table

[NihalRoshanCK]

as in our use case, we received a call for a product bug, which we are trying to manually create a ticket on behalf of customer. Here we would like to create a customer manually or sync from our customer list. (this is a non frappe external use case)