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fix(apple): Not taking screenshots for all crashes #13331

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Apr 15, 2025
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fix(apple): Not taking screenshots for all crashes #13331

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fix(apple): Not taking screenshots for all crashes
philipphofmann Apr 10, 2025
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Merge branch 'master' into fix/screenshot-crashes
philipphofmann Apr 11, 2025
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Update docs/platforms/apple/common/enriching-events/screenshots/index…
philipphofmann Apr 15, 2025
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2 changes: 1 addition & 1 deletion docs/platforms/apple/common/enriching-events/screenshots/index.mdx
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Expand Up @@ -10,7 +10,7 @@ notSupported:
- apple.watchos
---

Sentry makes it possible to automatically take a screenshot and include it as an <PlatformLink to="/enriching-events/attachments/">attachment</PlatformLink> when a user experiences an error, an exception or a crash.
Sentry makes it possible to automatically take a screenshot and include it as an <PlatformLink to="/enriching-events/attachments/">attachment</PlatformLink> when a user experiences an error, an exception or a crash. When a crash occurs on Apple operating systems, there is no guarantee that the Cocoa SDK can still capture a screenshot since you're technically not allowed to call any async unsafe code. While it still works in most cases, we can't guarantee screenshots for all types of crashes.

This feature is only available for SDKs with a user interface, like the ones for mobile and desktop applications. It's also limited by whether taking a screenshot is possible or not. For example, in some environments, like native iOS, taking a screenshot requires the UI thread, which often isn't available in the event of a crash. Another example where a screenshot might not be available is when the event happens before the screen starts to load. So inherently, this feature is a best effort solution.

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