Discord AI Bot

A comprehensive Discord bot for Glific support with AI-powered responses, ticket management, and analytics tracking.

🚀 Features

• AI-Powered Support: Automated responses to support questions using OpenAI Assistant
• Ticket Management: Complete support ticket lifecycle with closure tracking
• Rating System: User feedback collection with thumbs up/down reactions and star ratings
• Google Sheets Integration: Automatic logging of tickets, feedback for analytics
• Metrics & Analytics: Support performance tracking and reporting

📋 Prerequisites

• Node.js (v16 or higher)
• Discord Bot Token
• OpenAI API Key
• Google Cloud Service Account

🛠️ Installation

1. Clone the repository

git clone <repository-url>
cd discord-AI-bot

2. Install dependencies

yarn install

3. Environment Configuration

Create a .env file in the root directory: Copy from .env.example

    cp .env.example .env

Development

yarn run dev

🤖 Bot Commands

Slash Commands

• /askglific <question> - Ask a question to the AI assistant
• /post <link> - Share a social media post with the team
• /close-ticket [description] [closed-on] - Close a support ticket
• /support-metrics <days> - Get support metrics for specified time period

Automatic Features

• Thread Creation: Automatically responds to new support threads with AI-generated answers
• Feedback Collection: Adds reaction buttons for rating AI responses
• Ticket Closure: Collects ratings when tickets are closed

📊 Analytics & Reporting

The bot automatically tracks:

• Response times
• Closure times
• User satisfaction ratings
• AI response effectiveness
• Support volume metrics

All data is stored in Google Sheets for easy analysis and reporting.