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---
layout: blog/article.njk
featured: true
title: "How to Create a Chatbot for Long-Term Engagement: Teaching AI Trust,
Empathy, and Responsibility"
date: 2020-11-30T06:41:48.290Z
author: Michelle Zhou
category: Guides
tags:
- trust
- empathy
- responsible
- long-term
image: /assets/uploads/nick-fewings-ka7reb1ajl4-unsplash.jpg
credit: https://unsplash.com/@jannerboy62
---
Today, most commercially available chatbots (conversational AI agents) are used for one-time and often very short engagements. For example, website visitors typically engage with a customer service chatbot on a website in a couple of minutes, asking questions and then leave.

Nonetheless, research shows that