Online Help Desk System

Description

This project is a web-based help desk system implemented using Java web technologies. It consists of two main modules:

• Online help desk
• User signup system

Languages Used

• Java: Server-side logic
• JavaScript: Client-side interactions
• CSS: Styling
• HTML: Web pages structure

Prerequisites

• Java Development Kit (JDK) 8 or higher
• Eclipse IDE for Java EE Developers
• Apache Tomcat Server
• Git

Project Structure

project/
├── online help desk/
│   ├── src/
│   │   └── main/
│   ├── build/
│   │   └── classes/
│   └── .settings/
├── signup/
│   ├── src/
│   │   └── main/
│   ├── build/
│   │   └── classes/
│   └── .settings/
└── README.md

Getting Started

Clone the Repository

git clone [repository-url]

Import Projects in Eclipse

1. File -> Import -> Existing Projects into Workspace
2. Select both "online help desk" and "signup" folders
3. Click Finish

Build the Project

• Projects will automatically build in Eclipse
• Ensure Apache Tomcat server is configured in Eclipse

Usage

1. Start the Apache Tomcat server
2. Deploy both applications
3. Access the signup system first to create user accounts
4. Access the help desk system for support ticket management