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docs: update self-hosted diagnostics support guidance #5810

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docs: update self-hosted diagnostics support guidance #5810

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e106eee
docs: link self-hosted diagnostic bundle
sriputhucode-ops Sep 1, 2026
e39dc0b
docs: revise diagnostics support guidance
sriputhucode-ops Sep 1, 2026
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8 changes: 3 additions & 5 deletions src/langsmith/diagnostics-self-hosted.mdx
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Expand Up @@ -170,11 +170,9 @@ For more troubleshooting information, refer to:

## Support

If you have followed these diagnostic steps and still need assistance, gather the following information before contacting support:
If you have followed these diagnostic steps and still need assistance, gather the following information and contact [Technical Support](https://support.langchain.com/):

- Output from the [diagnostic steps](#step-1-understand-your-deployment).
- Your Helm chart configuration.
- Relevant error messages and logs.
- Capture the [diagnostic bundle](https://support.langchain.com/articles/2087799075-how-to-share-diags).
- Description of what you were trying to do when the issue occurred.

Having this information ready will help the [support](https://support.langchain.com) team diagnose and resolve your issue more quickly.
Having this information in the ticket will help the [support](https://support.langchain.com/) team diagnose and resolve your issue more quickly.
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