Chatwoot

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Chatwoot is a modern, open-source customer support platform — a self-hosted alternative to Intercom, Zendesk, and Salesforce Service Cloud.

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Quick demo

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Key features

Core

• Omnichannel inbox: website live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS.
• Help Center: publish articles, FAQs, and guides.
• Reporting & analytics: conversation logs, agent metrics, CSAT, downloadable reports.

Productivity & collaboration

• Private notes, mentions, labels, canned responses.
• Auto-assignment, business hours, auto-responders.
• Keyboard shortcuts, command bar, custom views and filters.
• Agent capacity management, teams, and automation rules.

Integrations

• Lucid ORM and dashboard apps (embed internal tools).
• Slack, Dialogflow, Shopify, Google Translate, Linear.
• Webhooks and developer-friendly APIs.

Enterprise & extensibility

• Captain — AI assistant for automated replies and summarization. Read more: https://chwt.app/captain-docs
• Multi-language support, custom attributes, and role-based access.
• Deploy options: Docker, Heroku one-click, DigitalOcean Kubernetes, and more.

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How it works (example flow)

1. Sales managers sign up on the web portal and create organizations.
2. Managers invite agents via email.
3. Agents record and upload audio; recordings are transcribed and analyzed (AssemblyAI + langgraph.js).
4. Managers view aggregated analysis and historical reports in the dashboard.

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Background & target use-cases

Chatwoot is built for teams that require full control of customer data, want to integrate AI for support workflows, and prefer a self-hosted, extensible platform.

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Documentation & translation

• Full docs: https://chatwoot.com/help-center
• Translation: https://translate.chatwoot.com — read the translation guide at https://www.chatwoot.com/docs/contributing/translating-chatwoot-to-your-language

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Deployment

Heroku (one-click)

See environment variables: https://www.chatwoot.com/docs/environment-variables

DigitalOcean (Kubernetes)

For other deployment methods, visit: https://chatwoot.com/deploy

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Security

Report vulnerabilities via the repository's SECURITY.md. See ./SECURITY.md for details.

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Contributing & community

Join us on Discord: https://discord.gg/cJXdrwS. Contributors and sponsors are listed at https://www.chatwoot.com/docs/contributors.

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License

Chatwoot © 2017–2025, Chatwoot Inc — MIT License.