🚀 Helper extension

A powerful, productivity-boosting Firefox extension tailored for ER-Telecom customer tech support agents. Designed with integrations for Genesys, ARM, and Line systems, it delivers seamless automation, UI enhancements, custom sounds, and smart utility tools — all in one place.

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🌟 Key Features

🔧 Interface Enhancements

• Context-aware buttons and highlights for Genesys, ARM, and Line
• Dynamic folding and search tools for dense UI layouts
• Smart tooltips and contextual actions

🔔 Notification System

• 9 preloaded sounds + 1 custom sound effect for different Genesys chat events
• Easy sound management and configuration

⚙️ Popup Dashboard

• Instant access to logs, tools, and updates
• Version checker and update viewer
• Quick-launch buttons for specific platform tools

📥 Background Utilities

• Periodic update checks and logs
• Smart cookie fetcher for session handling
• Privacy consent management

🔐 Settings Interface

• Logging control and verbosity
• Feature toggles and configuration management

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💡 Functionality Breakdown

📁 Genesys Tools

• genesysInit.js: Initializes Genesys-specific enhancements
• buttons.js: Adds quick-access action buttons
• utility.js: Helpers for common Genesys interactions
• integrations.js: Hooks for deeper platform interop

🛠️ ARM Tools

• armInit.js: Entry point for ARM features
• buttons.js: Custom actions for streamlining tasks
• search.js: Advanced search in data-heavy views
• highlights.js: Intelligent row highlighting
• folding.js, checkboxes.js: Batch UI toggles

📞 Line Tools

• lineInit.js: Core Line platform enhancer
• fastButtons.js: Speed up routine interactions
• countAppointments.js: Real-time appointment tracking
• highlight.js: Visual improvements

📚 Extension Internals

• background/ scripts: Manage updates, cookies, privacy
• popup/ scripts: UI interactions for popup interface
• settings/ scripts: Logger + settings loader/saver

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🧩 Tech Stack

• HTML, CSS, JavaScript
• Bootstrap 5, jQuery
• Firefox Extensions APIs - Manifest v2 (v3 is not planned)
• Marked.js for rendering updates
• DOMPurify for secure content

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📂 Project Structure

helper-ext/
├── icons/                # Extension icons
├── pages/                # Popup, settings, updates, privacy
├── resources/sounds/     # Notification sounds
├── scripts/
│   ├── external/         # Bootstrap, jQuery, Marked.js, DOMPurify
│   └── internal/
│       ├── arm/          # ARM integration
│       ├── genesys/      # Genesys integration
│       ├── line/         # Line integration
│       └── ext/          # Extension logic (popup, background, settings)
├── styles/               # UI styles
├── manifest.json         # Extension metadata
└── README.md             # You're here

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🏭 Production Setup

1. Open Firefox
2. Go to helper.chrsnv.ru.
3. Click on the installation button.
4. Agree with all pop-ups.

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🧪 Development Setup

1. Download or clone this repository.
2. Open Firefox and go to about:addons.
3. Click on gear icon
4. Choose Install Add-on From File and select the manifest.json file.

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📸 Screenshots

Popup Dashboard

Settings Panel

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📜 License

This project is licensed under the MIT License.

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🤝 Contribute

Want to improve the extension? Add features? Report a bug?
Pull requests and feedback are always welcome!