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  • added an additional tool to fetch products added to the knowledge base
  • fixed the typing indicator for the support representative as it was showing on the customer side of the customer view
  • added a bypass for HITL in situations where a support agent wants to have both options of automatic replies and HITL functionality

Joewus12345 and others added 30 commits September 3, 2025 17:12
…e-for-status-changes

Handle Chatwoot conversation resolution events
…dpayload-imports-and-type-narrowing

fix: narrow conversation update payload
…hooks-and-document

Split Chatwoot message and status webhooks
…on-of-route.ts

refactor: handle chatwoot webhook ids directly
…rt-and-update-id-handling

refactor: extract chatwoot ids from payload
…eck-in-route.ts

Fix Chatwoot webhook message type handling
…-webhook

Handle non-message_created Chatwoot events gracefully
…missing-values

Handle missing Chatwoot IDs
…atwoot-status-webhook

Release agent on Chatwoot updates
…ned-accountid

Handle missing accountId in status webhook
…onversationid-from-payload

Handle multiple sources for Chatwoot IDs
…h-optional-fields

feat: expand chatwoot webhook types
…us-webhook-payload-type

Refactor Chatwoot webhook payload typing
…us-webhook-type-handling

docs: clarify Chatwoot webhook payload typing
Joewus12345 and others added 30 commits October 13, 2025 05:40
…-input_text-output_text

Guard conversation synopsis text extraction from non-text parts
…filter-non-text-types

Ensure conversation synopsis ignores non-text content
…w-attachment-only-messages

Allow Chatwoot webhook to process attachment-only messages
…etch-helper

Inline remote Chatwoot image attachments for vision models
…n-logic

Improve Chatwoot image attachment heuristics
…item-and-related-tests

Flatten chatwoot webhook image attachments
…ing-for-image-attachments

Skip guardrail for Chatwoot image-only messages
…ing-for-image-attachments

Enhance Chatwoot image analysis pipeline
…base-to-include-query-parameter

Ensure primary query is always searched in knowledge base lookups
…-on-description

Clamp knowledge base queries generated from image insights
…-module-scope

Reuse OpenAI client for Chatwoot image insights
…be adjusted later after further real-time analysis in production
…lientstub-helper

Add helper for image insights client stubs
…webhook-with-images

Add referenced image insight integration test
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