Request Details Page Design

Here are a few notes that would help the design of this Request Details page in our apps.

• This Request Details page is accessed by clicking on the Request Id from any one of the tabs of the user dashboard - My Requests, Others Requests and Managed Requests.
• This page is accessed by the requestor who created this page, lead volunteer, helping volunteers, Saayam org employees, admins and super admins. Based on their role, some sections are read only and some sections are editable to these personas.
• The most common use cases for this page are to read the subject and description and add comments and take some actions.
• Initially when the requestor creates a help request, this request starts showing up in My Requests. Until a lead volunteer is assigned, requestor and Saayam employees can access this page, edit its details and/or add comments.
• Later lead volunteer, when assigned to this request, this lead volunteer interacts with the requestor and this volunteer can edit the request attributes, description and also add a few more comments.
• Lead volunteer can ask for more helping volunteers, ask for more ideas from our AI micro service.
• Finally when this request can not be handled by these volunteers, they may seek help from voluntary organizations. There could be some more comments about the interaction with voluntary organizations.
• Saayam org employees can look at his page for information. Saayam Admins can modify the data in this page too.

Here are the requirements:

• Except the creation time and created person name, all other attributes can be edited by a few privileged personas. We need support for editing all these.
• Support for adding new comments and viewing old comments.
• Support for requesting for more helping volunteers and managing these helpers - add/delete
• A button for asking for finding matching voluntary organizations and a page for displaying these voluntary organizations. When a voluntary org is selected, we need to show its contact people info - names, email and phone numbers etc.
• A button to ask for AI service suggested solution.