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Agentforce Mobile SDK 258.0

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@CCX-Wu CCX-Wu released this 03 Oct 19:17
· 4 commits to main since this release
14.0.0
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🚀 Agentforce Mobile SDK 258.0

Version 258.0 is a landmark release, introducing a completely redesigned user interface, powerful Chat V2 capabilities with Service Agent support, and a more streamlined configuration process.

🎨 Enhanced User Interface

  • Mobile-Optimized Experience: A completely redesigned interface built with native Android design patterns for an intuitive and responsive user experience.
  • Advanced Theming: A comprehensive theme system supporting custom colors, typography, and component styling to perfectly match your brand's identity.
  • Custom Component Overrides: A new native view provider system allows you to completely customize or replace standard messaging UI components.

💬 Enhanced Chat V2 & Service Agent Support

  • Service Agent Integration: Full support for mobile service agent configurations through the new, streamlined .serviceAgent mode.
  • Human Agent Escalation: Seamlessly escalate to human agents with full support for rich messaging components like links, surveys, carousels, and other interactive elements.
  • Context Events: Context provided to the AgentforceClient is also passed as Context Events in Salesforce Enhanced Chat.
  • Omni-Channel Ready: Built-in support for Omni-Channel routing and Omni-Supervisor for enterprise-grade customer service workflows.

⚙️ Configuration Changes

  • New Initialization Pattern: The AgentforceClient now uses a simplified AgentforceMode enum (.fullConfig, .serviceAgent, .employeeAgent) for initialization.
  • Simplified Setups: New ServiceAgentConfiguration and EmployeeAgentConfiguration objects streamline the setup process for different modes.
  • Service Agent Support: Added new methods to support Einstein Service agents using an esDeveloperName.

✨ New Components & APIs

  • Launcher: A new AgentforceLauncher floating action button (FAB) provides users with quick and easy access to the chat experience.
  • Conversation Management: New methods are now available to endConversation(), closeConversation(), and downloadTranscript().
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