#!/usr/bin/env python3
"""
Sandrine Uwineza — Technical Support Engineer
github.com/sandrineuwineza
"""
class SandrineUwineza:
# ── Identity ──────────────────────────────────────────────
name = "Sandrine Uwineza"
title = "Technical Support Engineer"
location = "Tlalnepantla de Baz, Estado de Mexico, Mexico"
origin = "Rwanda"
email = "mrs.uwineza@gmail.com"
linkedin = "linkedin.com/in/sandrineuwineza"
# ── Education ─────────────────────────────────────────────
degree = "BSc (Hons) Computer Engineering — Network Engineering"
university = "University of Rwanda, College of Science & Technology"
graduated = 2019
honours = "Second Class Honours, Lower Division | GPA: 67.21%"
# ── Availability ──────────────────────────────────────────
status = "Actively Open to Work"
available = "Immediately"
work_modes = ["Remote", "Hybrid — Mexico City metro", "On-site — Mexico"]
authorized_in = "Mexico (no sponsorship required)"
remote_global = True # No visa needed for fully remote roles
# ── Languages spoken ──────────────────────────────────────
languages = {
"English": "C2 Proficient — EF SET Certified 73/100",
"French": "Professional Proficiency",
"Kinyarwanda": "Native",
"Spanish": "Intermediate",
}
# ── Core diagnostic approach ──────────────────────────────
methodology = "reproduce -> isolate -> root_cause -> fix -> document"
belief = (
"The most valuable support engineer is not the one who resolves "
"the most tickets — it is the one who ensures they never come back."
)
def __str__(self):
return f"{self.name} | {self.title} | {self.location}"
me = SandrineUwineza()
print(me)
# Sandrine Uwineza | Technical Support Engineer | Tlalnepantla de Baz, Mexico|
Network Engineering CCNA-certified across the full 5-module Cisco pathway. I do not just troubleshoot networks — I understand how they are architected. TCP/IP · DNS · DHCP · VLANs · NAT · ACLs · OSPF · EIGRP · WAN · VPN · Cisco IOS |
Application & API Support Two years maintaining a live production web platform — tracing data flow through REST APIs, debugging cross-layer issues with Postman, collaborating with backend engineering teams. REST APIs · Postman · JSON · Data flow analysis |
Enterprise IT Operations ICT internship at UNFPA Rwanda (United Nations) — SLA monitoring with ISPs, asset management under UN operational standards, high-accountability enterprise infrastructure support. |
|
Data-Aware Engineering IBM-certified in Python, Machine Learning, and Data Visualization — I bring scripting and analytical thinking to support workflows that others treat as purely operational. |
Multilingual Professional English C2 (EF SET 73/100) · French (professional) · Kinyarwanda (native) · Spanish (intermediate). Rare in the LATAM technical talent market. Directly relevant for global-facing teams. |
Technical Documentation Pedagogy-certified (University of Illinois). I communicate complex technical findings clearly to any audience — from developers debugging API failures to non-technical end users. |
Support & Infrastructure
Networking — CCNA Certified (5 Modules)
APIs, Development & Databases
Systems
|
2023 – 2024 Mexico |
IT Support Specialist — Colegio de Excelencia Raindrop · Tlalnepantla de Baz, Mexico Sole technical point of contact for 200+ staff, faculty and students. Managed the full spectrum of institutional IT: hardware, software, and network incident resolution · web application maintenance · user account administration across Windows and Linux · knowledge-base documentation · structured user training delivery that measurably reduced recurring helpdesk submissions. |
|
2019 – 2021 Rwanda |
Front-End Developer — Application Support & Debugging — Opina Platform · Kigali, Rwanda Maintained production web application stability for active users. Traced data flow through REST APIs using Postman, identified payload inconsistencies, collaborated with backend engineering teams to diagnose and resolve cross-layer bugs, and executed QA validation before every deployment to prevent regression in production. |
|
2018 UN Agency |
ICT Support Officer (Intern) — UNFPA Rwanda Country Office · United Nations ICT internship in the Operations Unit of a UN agency. Delivered enterprise-grade technical support for country office staff · monitored SLA compliance with multiple ISPs · maintained IT asset inventory under UN operational standards · assisted with system installations and network configuration updates. |
|
2018 – 2019 Rwanda |
Computer Science & English Tutor — St. Emmanuel School Complex · Kigali, Rwanda Taught Computer Science and programming fundamentals to students with no prior technical background — developing the audience-aware technical communication skills that directly underpin effective user support, training delivery, and knowledge-base documentation. |
Every project directly evidences skills from professional experience — not tutorial exercises, but tools built to solve real IT support problems.
|
Systematic network troubleshooting CLI and modern web dashboard for Technical Support Engineers. Automates the entire first-response diagnostic checklist. Modules: ICMP ping sweep · DNS resolution (A/AAAA/MX/NS) · Concurrent TCP port scanner · HTTP/HTTPS + TLS checker · Traceroute with hop latency · Markdown incident report generator Stack:
|
Full-stack ITIL-aligned incident management system with web dashboard, SLA enforcement, escalation logic, full audit trails, and Markdown report generation. Features: Real-time KPI dashboard · Full ticket lifecycle · Tier 1/2/3 escalation · SLA deadlines (4h/8h/24h/72h) · Root cause analysis required · Incident + SLA reports Stack:
|
|
Python framework for systematic REST API validation — status codes, schema checking, payload integrity, latency benchmarking, and Postman collection export. Stack:
|
Python scripts that generate, validate, and document Cisco IOS configurations — VLANs, OSPF, EIGRP, ACLs, DHCP pools, and NAT rules — from YAML input definitions. Stack:
|
|
Python monitoring daemon — CPU, memory, disk, network interfaces, and processes — with configurable alert thresholds, live terminal dashboard, and daily health reports. Stack:
|
CLI asset tracking for hardware, software licenses, network devices, and user assignments — with warranty alerts and full audit trails. Built from UNFPA (UN) operational experience. Stack:
|
|
Parses IT incident logs, calculates MTTR, identifies recurring patterns, detects SLA breaches, and generates visual trend charts. Built on IBM Data Visualization certification. Stack:
|
Systematic database quality checks — NULL detection, duplicate identification, referential integrity, type validation, and range checks — with structured compliance reports. Stack:
|
| Certification | Issuer | Year | Verify |
|---|---|---|---|
| CCNA: Connecting Networks | Cisco Networking Academy | 2019 | — |
| CCNA: Scaling Networks | Cisco Networking Academy | 2019 | — |
| CCNA: Routing & Switching Essentials | Cisco Networking Academy | 2019 | — |
| CCNA: Introduction to Networks | Cisco Networking Academy | 2019 | — |
| CCNA: IT Essentials | Cisco Networking Academy | 2016 | — |
| Machine Learning with Python | IBM Cognitive Class | 2020 | ↗ |
| Python 101 for Data Science | IBM Cognitive Class | 2020 | ↗ |
| Data Visualization with Python | IBM Cognitive Class | 2020 | ↗ |
| Principles and Patterns of Pedagogy | University of Illinois — Coursera | 2021 | ↗ |
| English C2 Proficient — 73/100 | EF SET Certificate | 2023 | ↗ |
| ESL003: Upper-Intermediate English | Saylor Academy | 2023 | — |
| 2018 National Engineering Conference | Institution of Engineers Rwanda | 2018 | — |
|
2015 – 2019 Kigali, Rwanda |
Bachelor of Science (Hons) — Computer Engineering, Network Engineering University of Rwanda, College of Science and Technology Second Class Honours, Lower Division · GPA: 67.21% · 530 Credit Units · Programme delivered entirely in English Key subjects: Computer Networks · Network Security · System Administration · Operating Systems · Databases · Digital Communication · Object-Oriented Programming (Java) · Research Project |
|
2012 – 2014 Rwanda |
Rwanda Advanced Level Certificate — Mathematics, Computer Science, Economics Gikonko Secondary School |
| Location | Tlalnepantla de Baz, Estado de Mexico, Mexico |
| Status | Actively Open to Work — Available Immediately |
| Work Modes | Remote · Hybrid (Mexico City metro) · On-site (Mexico) |
| Remote Global | No visa sponsorship required for fully remote roles |
| Mexico | Fully authorized — no sponsorship required |
Python · REST APIs · Network Engineering · ITIL · SQL · Linux · Incident Management
"Building tools that diagnose faster, document better, and prevent recurrence."