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@vidartrojenborg vidartrojenborg commented May 22, 2023

Currently, _addToList does not un-suppress a profile if it's suppressed. This is very problematic for our project.

A solution is to first find the profile, check if suppressed, and if so -> then we un-suppress the profile via the v2 endpoint subscribe to list (according to Klaviyo recommendation).

@vidartrojenborg
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I need help testing this code.

@seg-leonelsanches
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@vidartrojenborg This project is not maintained anymore. I re-submitted your PR into our active repository: https://github.com/segmentio/integrations/pull/2724

@vidartrojenborg
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@seg-leonelsanches I can't view the PR in the active repository since I don't have access. Could you provide my with:

  1. Access to the new repository
  2. Status on the fix

We're still seeing issues that suppressed profiles cannot be resubscribed via the Segment<>Klaviyo destination.

@seg-leonelsanches
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Hi @vidartrojenborg 👋

It's been a while that I opened this PR. The Klaviyo (Classic) destination will be deprecated and stop functioning this quarter. Klaviyo is deprecating a number of their API endpoints, including those used in our classic destination.

In fact, we implemented a new Klaviyo Destination that should solve your issues. https://github.com/segmentio/action-destinations/tree/main/packages/destination-actions/src/destinations/klaviyo

This PR and the other one will be closed, but feel free to reach out at [email protected] for further inquiries.

@seg-leonelsanches
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@vidartrojenborg One final remark: to modify the client-side version of our Klaviyo integration, any PR would have to be opened against this repo: https://github.com/segmentio/analytics.js-integrations/tree/master/integrations/klaviyo

@vidartrojenborg
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Hi @seg-leonelsanches ! The issue still persists with the new destination.

In other words, upserting a profile that is suppressed does not unsuppress the profile.

Can you please look into implementing this endpoint https://developers.klaviyo.com/en/reference/unsuppress_profiles ?

@seg-leonelsanches
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Hi @vidartrojenborg.

I'm not from Eng, but if your account has a CSM, they can forward your implementation request to Eng. If your account doesn't have a CSM, you can participate in a session with our Scaled CSMs here: https://segment.com/events/customer-success/

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