Support Playbook: Add summer 2025 pricing and tier changes support section #3722
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
- Add new troubleshooting section for customer queries about pricing changes - Document TRYSTARTER coupon details and benefits - Include customer notification timeline for Starter and Free users - Detail Starter tier changes (instances and resource improvements) 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <[email protected]>
joepavitt
changed the title
joepavitt
suggested changes
Sep 3, 2025
Co-authored-by: Joe Pavitt <[email protected]>
Add additional context about TRYSTARTER coupon and annual billing discount to help support team assist customers with pricing questions. 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <[email protected]>
|
Wary of including a coupon in the handbook as it is now publicly disclosed and available for anyone to make use of. It would be better to store coupons in 1Password, or link to them in stripe dashboard to prevent unintended disclosure. |
gstout52
commented
Sep 18, 2025
Good catch. Revised accordingly. |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
3 participants
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Summary
Test plan
🤖 Generated with Claude Code