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Support Playbook: Add summer 2025 pricing and tier changes support section #3722

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Support Playbook: Add summer 2025 pricing and tier changes support section #3722

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e483924
Add summer 2025 pricing and tier changes support section
gstout52 Sep 2, 2025
cad0073
Update src/handbook/development/support/troubleshooting.md
gstout52 Sep 4, 2025
b88d69f
Update 2025 pricing transition support documentation
gstout52 Sep 4, 2025
cae1784
Update src/handbook/development/support/troubleshooting.md
gstout52 Sep 18, 2025
357e67c
Merge branch 'main' into update-support-troubleshooting-pricing-2025
knolleary Oct 2, 2025
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14 changes: 13 additions & 1 deletion src/handbook/development/support/troubleshooting.md
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Expand Up @@ -66,4 +66,16 @@ You should also, always ask, the reasons for wanting to delete the account. Unde

When debugging FlowFuse Dashboard issues a very useful tool is the `_debug` view which is served up with every FlowFuse Dashboard. You can read more about it in the [FlowFuse Dashboard documentation](https://dashboard.flowfuse.com/contributing/widgets/debugging).

Any bugs found for FlowFuse Dashboard should be logged as as an issue in the [FlowFuse Dashboard repository](https://github.com/FlowFuse/node-red-dashboard/issues).
Any bugs found for FlowFuse Dashboard should be logged as as an issue in the [FlowFuse Dashboard repository](https://github.com/FlowFuse/node-red-dashboard/issues).

### Support queries about summer 2025 pricing and tier changes

Coupon TRYSTARTER will give a customer a free month of Starter with one hosted instance (included with Starter) and one remote instance (because they're used to this when migrating from Free).

They can get an additional free month by choosing annual billing.

Existing Starter customers were notified of the change via emails on July 28 and August 15 (reminder)

Existing Free users were notified of the change via emails on August 4 and August 19. In that follow-up email, they were given the TRYSTARTER coupon.

Starter now only includes one hosted instance (down from two hosted and two remote instances), but also includes more CPU and RAM than previously.