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Original file line number Diff line number Diff line change
Expand Up @@ -4452,6 +4452,101 @@ schemas:
type:
- "null"
- string
sla:
description: Available if type is "apply_sla". The SLA policy and target being enforced on the ticket and metric in question
type:
- "null"
- object
properties:
policy:
description: SLA policy information
type:
- "null"
- object
properties:
id:
description: Unique identifier for the SLA policy
type:
- "null"
- integer
title:
description: Title of the SLA policy
type:
- "null"
- string
description:
description: Description of the SLA policy
type:
- "null"
- string
target:
description: Target time in minutes for the SLA
type:
- "null"
- integer
business_hours:
description: Whether the SLA target uses business hours
type:
- "null"
- boolean
group_sla:
description: Available if type is "apply_group_sla". The Group SLA policy and target being enforced on the ticket and metric in question
type:
- "null"
- object
properties:
policy:
description: Group SLA policy information
type:
- "null"
- object
properties:
id:
description: Unique identifier for the Group SLA policy
type:
- "null"
- integer
title:
description: Title of the Group SLA policy
type:
- "null"
- string
description:
description: Description of the Group SLA policy
type:
- "null"
- string
target:
description: Target time in minutes for the Group SLA
type:
- "null"
- integer
business_hours:
description: Whether the Group SLA target uses business hours
type:
- "null"
- boolean
status:
description: Available if type is "update_status". Minutes since the metric has been open
type:
- "null"
- object
properties:
calendar:
description: Minutes the metric has been open in calendar hours
type:
- "null"
- integer
business:
description: Minutes the metric has been open in business hours
type:
- "null"
- integer
deleted:
description: Available if type is "breach". In general, any branch event can be ignored when deleted is true
type:
- "null"
- boolean
ticket_forms:
$schema: https://json-schema.org/draft-07/schema#
type:
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Original file line number Diff line number Diff line change
Expand Up @@ -11,7 +11,7 @@ data:
connectorSubtype: api
connectorType: source
definitionId: 79c1aa37-dae3-42ae-b333-d1c105477715
dockerImageTag: 4.10.12
dockerImageTag: 4.10.13
dockerRepository: airbyte/source-zendesk-support
documentationUrl: https://docs.airbyte.com/integrations/sources/zendesk-support
githubIssueLabel: source-zendesk-support
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1 change: 1 addition & 0 deletions docs/integrations/sources/zendesk-support.md
Original file line number Diff line number Diff line change
Expand Up @@ -189,6 +189,7 @@ The Zendesk connector ideally should not run into Zendesk API limitations under

| Version | Date | Pull Request | Subject |
|:------------|:-----------|:---------------------------------------------------------|:-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.10.13 | 2025-10-09 | [45667](https://github.com/airbytehq/airbyte/issues/45667) | Add missing SLA fields (`sla`, `group_sla`, `status`, `deleted`) to `ticket_metric_events` schema |
| 4.10.12 | 2025-10-07 | [66850](https://github.com/airbytehq/airbyte/pull/66850) | Update dependencies |
| 4.10.11 | 2025-09-24 | [66461](https://github.com/airbytehq/airbyte/pull/66461) | Update dependencies |
| 4.10.10 | 2025-09-09 | [65729](https://github.com/airbytehq/airbyte/pull/65729) | Update dependencies |
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