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[SSL] document Enterprise opt-out process for backup certificates - #33225

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ngayerie merged 1 commit into
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dee-3827-backup-cert-opt-out
Sep 8, 2026
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[SSL] document Enterprise opt-out process for backup certificates#33225
ngayerie merged 1 commit into
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dee-3827-backup-cert-opt-out

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@ngayerie

@ngayerie ngayerie commented Sep 4, 2026

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Adds an ## Opt out section to the backup certificates page explaining that Enterprise customers need to contact Cloudflare Support to disable backup certificates.

DEE-3827

@ngayerie
ngayerie requested review from a team, baubuchon-cf and lgarofalo as code owners September 4, 2026 15:48
@github-actions github-actions Bot added the product:ssl Related to SSL label Sep 4, 2026
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This pull request requires reviews from CODEOWNERS as it changes files that match the following patterns:

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/src/content/docs/ssl/ @baubuchon-cf, @lgarofalo, @cloudflare/appsec-reviewers, @cloudflare/product-owners

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🚀 Deploying Preview to Cloudflare 🚀

Preview URL: https://dee-3827-backup-cert-opt-out.previews.developers.cloudflare.com (commit 508ebd4)

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| Availability | Yes | Yes | Yes | Yes |
| Can opt out? | No | No | No | Yes |

## Opt out

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This addition makes sense. I do think we should tighten the wording a bit. “Contact Cloudflare Support” feels broader than what we probably mean here, especially since the linked Support page is generic and says Support cannot make configuration or account changes on a customer’s behalf. If the intended path is to open a support case to request opt-out, I’d suggest saying that directly. For example: “Enterprise customers can request backup certificate opt-out by opening a support case.” We could also add a short note that opting out removes backup-certificate redundancy.

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[AI] Good point — I've tightened the wording to say "request to opt out by opening a support case" and added a note that opting out removes backup-certificate redundancy. Updated in commit 508ebd4.

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LGTM. Tightened wording addresses the earlier concern about the generic "Contact Support" phrasing and link. Enterprise-only opt-out and the redundancy note both check out. Approving.

@ngayerie
ngayerie force-pushed the dee-3827-backup-cert-opt-out branch from 508ebd4 to b3d572b Compare September 8, 2026 18:26
@ngayerie
ngayerie merged commit 1dbb4b0 into production Sep 8, 2026
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@ngayerie
ngayerie deleted the dee-3827-backup-cert-opt-out branch September 8, 2026 18:58
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