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[SSL] document Enterprise opt-out process for backup certificates #33225

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ngayerie merged 1 commit into from
Sep 8, 2026
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[SSL] document Enterprise opt-out process for backup certificates #33225

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4 changes: 4 additions & 0 deletions src/content/docs/ssl/edge-certificates/backup-certificates.mdx
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Expand Up @@ -23,3 +23,7 @@ For additional details, refer to the [introductory blog post](https://blog.cloud
| - | - | - | - | - |
| Availability | Yes | Yes | Yes | Yes |
| Can opt out? | No | No | No | Yes |

## Opt out

@baubuchon-cf baubuchon-cf Sep 4, 2026

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This addition makes sense. I do think we should tighten the wording a bit. “Contact Cloudflare Support” feels broader than what we probably mean here, especially since the linked Support page is generic and says Support cannot make configuration or account changes on a customer’s behalf. If the intended path is to open a support case to request opt-out, I’d suggest saying that directly. For example: “Enterprise customers can request backup certificate opt-out by opening a support case.” We could also add a short note that opting out removes backup-certificate redundancy.

@ngayerie ngayerie Sep 5, 2026

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[AI] Good point — I've tightened the wording to say "request to opt out by opening a support case" and added a note that opting out removes backup-certificate redundancy. Updated in commit 508ebd4.


Enterprise customers can request to opt out of backup certificates by opening a support case. Opting out removes the backup-certificate redundancy for your domain.