AI-Powered ITSM Solution

A hackathon prototype demonstrating agentic AI capabilities in IT Service Management using Amazon Bedrock AgentCore and AWS services.

Features

• Autonomous Incident Correlation: AI agents that independently group related incidents
• Proactive Monitoring: Predictive analysis with "top 3 issues" alerts
• Problem Management Integration: Automatic problem creation from incident patterns
• Knowledge Base Integration: AI-powered solution suggestions and auto-creation
• Multi-Agent Coordination: Supervisor agent orchestrating specialized agents
• Real-time Dashboard: Streamlit interface showing agent decisions and reasoning

Quick Start

1. Install Dependencies

   pip install -r requirements.txt

2. Configure Environment

   cp .env.example .env
   # Edit .env with your API keys

3. Run Demo

   streamlit run src/demo/dashboard.py

Architecture

The solution uses autonomous AI agents that make independent decisions:

• Correlation Agent: Groups incidents using ML similarity analysis
• Monitoring Agent: Predicts infrastructure issues proactively
• Problem Agent: Creates problems from recurring incident patterns
• Knowledge Agent: Provides AI-powered solution suggestions and auto-creates articles
• Supervisor Agent: Coordinates all agents and resolves conflicts

Project Structure

src/
├── agents/           # Autonomous AI agents
│   ├── correlation_agent.py
│   ├── monitoring_agent.py
│   ├── problem_agent.py
│   └── knowledge_agent.py
├── models/           # Data models
│   ├── incident.py
│   ├── problem.py
│   └── knowledge_base.py
├── data/            # Data loading and samples
└── config.py        # Configuration management

app.py               # Main Streamlit application
COMPLETE_DOCUMENTATION.md  # Full documentation with diagrams

Hackathon Demo

This prototype demonstrates key agentic AI capabilities:

• Autonomous decision-making without human intervention
• Multi-agent coordination and conflict resolution
• Real-time learning and adaptation
• Proactive problem prevention
• Intelligent knowledge management and auto-creation

Live Demo

• GitHub Repository: https://github.com/ecogetaway/kiro-amazonQ-superhack
• Streamlit Demo: Available via Streamlit Cloud
• Complete Documentation: See COMPLETE_DOCUMENTATION.md for full details

Demo Features

🏠 Dashboard

• Real-time agent status and performance metrics
• Autonomous decision tracking
• Knowledge base analytics

🔗 Correlation Agent

• Interactive incident analysis
• AI-powered similarity scoring
• Autonomous grouping decisions

📊 Monitoring Agent

• Proactive issue detection
• Predictive analytics with timelines
• Top 3 critical issues identification

🔍 Problem Management

• Pattern-based problem creation
• Root cause analysis
• ITIL-compliant automation

📚 Knowledge Base

• Intelligent search capabilities
• AI-powered solution suggestions
• Auto-creation from incident resolutions
• Effectiveness tracking and analytics