This folder contains Webex Contact Center assets for ServiceNow integrations. The current structure separates the available ServiceNow CTI assets from the next-generation ServiceNow CCIF connector area so each deployment path has a dedicated location and README.
| Connector | Folder | Purpose |
|---|---|---|
| CTI | cti/ |
Current ServiceNow CTI update set assets |
| ServiceNow CCIF | servicenow-ccif/ |
Placeholder documentation for the next-generation ServiceNow connector based on CCIF |
- ServiceNow CTI public guide: Integrate Webex Contact Center with ServiceNow (Version 2-New)
- ServiceNow CCIF repository status: see
servicenow-ccif/README.md
- Use the CTI folder for the currently available ServiceNow connector assets in this repository.
- Use the ServiceNow CCIF folder for roadmap context and future asset placement only.
- Review the target folder README before importing update sets or planning a deployment.