This repository contains connector assets, metadata, and deployment examples for Webex Contact Center integrations with Salesforce and ServiceNow. Use the folder-level README files to identify the correct connector type, locate the packaged assets, and follow the applicable deployment guidance.
| Platform | Folder | Connector types covered |
|---|---|---|
| Salesforce | salesforce/ |
CTI, Service Cloud Voice |
| ServiceNow | servicenow/ |
CTI, ServiceNow CCIF (next-gen) |
| Platform | Connector | Repository guide | Product documentation |
|---|---|---|---|
| Salesforce | CTI | salesforce/cti |
Webex Help: Integrate Webex Contact Center with Salesforce (Version 2-New) |
| Salesforce | Service Cloud Voice | salesforce/servicecloudvoice |
Repository guidance in this repo |
| ServiceNow | CTI | servicenow/cti |
Webex Help: Integrate Webex Contact Center with ServiceNow (Version 2-New) |
| ServiceNow | ServiceNow CCIF | servicenow/servicenow-ccif |
Repository guidance in this folder |
- Salesforce CTI call center metadata used to configure the Open CTI connector.
- Salesforce Service Cloud Voice contact center metadata, sample Salesforce routing flow assets, and a Webex Flow Designer template.
- ServiceNow CTI update set assets for the current connector.
- A reserved folder for the next-generation ServiceNow CCIF connector documentation.
- Start from the platform landing page under
salesforce/orservicenow/. - Open the connector-specific README for deployment notes and asset descriptions.
- Use the public Webex Help documentation for platform setup and product configuration.
- Use the files in this repository as deployment assets, templates, or examples for the relevant connector.
- This repository is focused on connector assets and deployment references, not full product documentation.
- Folder contents may differ by connector type; always use the README in the target folder before importing or deploying any asset.