En Managing and Distributing Dialog Graphs
On the landing page, you have the option to edit graphs (top box) or to manage users (bottom box)
The dialog graph management page is the main page of the designer tool.
Once you have an account, you can create up to 10 dialog graphs, using the graph management view. Each graph can be named, edited, or deleted individually.
The following options are available for managing graphs:
- Editing the graph (opens the graph editor)
- Assigning a contact person for the graph
- Changing the name of the graph
- Uploading tables to the graph
- Changing the settings for the chatbot associated with the graph
Under the Edit button, you have the option to add a contact person to the graph. If you click this option, you will be presented with a pop-up where you can add the email address of the desired contact person. This address will then be displayed in the graph overview (see image in previous section) and will also be used in the chat window to give users an option to directly contact an employee if their question could not be answered by the dialog system.
You can also change the graph name, by clicking on the option Change Graph Name from the Edit Graph dropdown menu. This will open up a pop-up window where you can enter the new display name for the graph.
To reduce the number of nodes needed, you can use variables in the graph linked to external tables.
You can add and manage tables using the Manage Tables option from the Edit Graph dropdown menu. Clicking on this option will open a new page. Here you can select the .csv file you wish to upload.
And once one or more tables are uploaded, you can view the tables, change the table names, or delete them on this same page (see below).
To return to the graph overview page, you can either click on the back arrow in your browser or click on the Dialog Graph option on the left sidebar.
Finally, the last option in the Edit Graph dropdown list, lets you control some of the chatbot's behaviour for the given graph. Here you have three options:
-
Display answer suggestions in the chat: This provides users with suggestions for how they can answer the dialog agent's question at each node. -
Enable text input when suggestions are shown: This determines whether users can type their own text, or only have the option to select one of the suggested answers. -
Use strict Filter mode: This determines how possible answers are filtered. If this is activated, the dialogs will be shorter, but might accidentally filter out relevant answers.
Additionally, each graph generates a sharable link (available through the button "Test") to the dialog system, which can be distributed or embedded so others can interact with your dialog systems.
The sharable chat view can be seen below:
