Encoder Error We could not found your streamer site!

Fixing "We could not find your streamer site" Encoder Error

This guide will help you fix the common encoder error message: "We could not find your streamer site" or similar connection errors between your encoder and streamer.

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What This Error Means

The encoder needs to communicate with your main AVideo site (streamer) to:

• Send encoded videos
• Verify permissions
• Update video status

When you see this error, it means the encoder cannot reach your streamer site. Think of it like trying to call someone but the phone line is blocked.

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Common Causes

Cause	Description
PHP Configuration	PHP is blocking connections to external URLs
Firewall	Network firewall is blocking the connection
Wrong URL	The streamer URL in encoder settings is incorrect
SSL Issues	HTTPS certificate problems

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Solution 1: Fix PHP Configuration (Most Common)

By default, some PHP installations block connections to external websites. You need to enable this.

Step-by-Step Instructions

1. Find your php.ini file

   php -i | grep "php.ini"

   Usually located at: /etc/php/8.1/apache2/php.ini

2. Open php.ini for editing

   sudo nano /etc/php/8.1/apache2/php.ini

3. Find and change these settings:

   Look for allow_url_fopen and set it to On:

   allow_url_fopen = On

   Look for allow_url_include and set it to On:

   allow_url_include = On

4. Save the file (in nano: press Ctrl+X, then Y, then Enter)

5. Restart Apache

   sudo systemctl restart apache2

   Or:

   sudo /etc/init.d/apache2 restart

6. Test again - Try encoding a video

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Solution 2: Check Encoder Settings

Make sure the encoder knows where to find your streamer.

Step-by-Step Instructions

1. Go to your Encoder site (usually https://yoursite.com/AVideo-Encoder/)

2. Login as administrator

3. Check the Streamer URL setting

   • It should be your main AVideo site URL
   • Example: https://yoursite.com/ or https://yoursite.com/AVideo/

4. Make sure the URL:

   • Starts with http:// or https://
   • Ends with a / (slash)
   • Is accessible from a browser
   • Matches your actual site address

5. Save settings and test again

[Screenshot: Encoder settings showing Streamer URL field]

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Solution 3: Check Firewall

Your server firewall might be blocking the connection.

Step-by-Step Instructions

1. Check if you can reach the streamer from the encoder server

   curl -I https://yourstreamersite.com/

   You should see HTTP/1.1 200 OK or similar.

2. If using UFW firewall, allow outgoing connections:

   sudo ufw allow out 80/tcp
   sudo ufw allow out 443/tcp

3. If encoder and streamer are on different servers, ensure ports are open:

   • Port 80 (HTTP)
   • Port 443 (HTTPS)

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Solution 4: Check SSL Certificate (HTTPS)

If your site uses HTTPS, certificate issues can cause this error.

Quick Test

curl -v https://yourstreamersite.com/

Look for SSL errors in the output.

Possible Fixes

• Make sure your SSL certificate is valid and not expired
• If using self-signed certificates, you may need to disable SSL verification (not recommended for production)
• Ensure the domain name matches the certificate

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Still Having Issues?

If none of the above solutions work:

1. Check the logs on both encoder and streamer:

   tail -n 200 -f /var/www/html/AVideo/videos/avideo.log
   tail -n 200 -f /var/www/html/AVideo-Encoder/videos/avideo.log

2. Verify both sites are running by opening them in a browser

3. Check for error messages in Apache logs:

   tail -n 100 /var/log/apache2/error.log

4. Open a GitHub Issue with your error details: https://github.com/WWBN/AVideo/issues

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Quick Checklist

• allow_url_fopen = On in php.ini
• allow_url_include = On in php.ini
• Apache restarted after changes
• Streamer URL is correct in encoder settings
• URL ends with /
• Firewall allows outgoing connections
• SSL certificate is valid (if using HTTPS)

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Related Documentation

• How to find errors on AVideo Platform
• External FFMPEG Server Setup